Inbound Customer Advisor - Wakefield, United Kingdom - Focus Search and Selection

Focus Search and Selection
Focus Search and Selection
Verified Company
Wakefield, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Inbound Customer Advisor - Wakefield


Our client is a leading insurance business in the UK, and they are looking to grow their customer service team, to continue to offer their clients with a world class service.

You will be tasked with maximising customer sales & retention in line with our client's business targets.

This role will be inbound telephone calls, speaking with new and existing customers, delivering a fantastic customer journey, utilising a range of systemsand working within a friendly, dynamic and agile team.


General duties and tasks:

-
Todeal effectively & professionally with inbound telephone call for all personal lines new business, retention and mid-term enquiries in line with business targets.

  • Becoming a product expert.
  • Adherence to regulatory requirements and adapt quickly to change.
  • Adherence to quality procedures and responsive to feedback.
  • Referral point for less experienced team members on technical & system queries.

Key Skills and Experience:


  • Strong interpersonal skills with the ability to build rapport easily and take a genuine interest in the customer needs.
  • Good influencing & negotiation skills.
  • Ability to work under pressure and meet targets/objectives.
  • Ability to balance multiple tasks.

Personal Attributes:


  • Passionate about providing outstanding customer experience, putting the customer at the heart of what you do and taking pride in the quality of your work.
  • A confident 'can do' approach to resolving issues.


Please note that our client is an equal opportunities Employer and adheres to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief.

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