Contact Centre Sales Advisor - Otley, United Kingdom - Lead Tech

Lead Tech

Verified Company

Otley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description
We are looking for an enthusiastic self-motivated individual who can join our Contact Centre Team. The role is for someone who has experience working in sales.

We need somebody that can think on their feet to ensure that every customer goes away remembering the high-quality service that Lead Tech provides.

You'll naturally be engaging when speaking to customers and have impeccable communication skills. We want somebody who is dynamic - somebody who can work in a fast-paced environment.

About Lead Tech
Lead Tech is an award-winning business with over 15 years experience generating leads for financial advice firms.

We are a purpose-driven business committed to helping consumers access trusted and regulated financial solutions, which we display through our purpose and strapline 'Connecting people.

Improving lives'.

Based in the picturesque village of Pool in Wharfedale, north of Leeds city center, we are focused on our purpose of "Connecting people.

Improving lives".

We are a growing business which has resulted in us being placed in the Top 100 UK Tech Companies at the Northern Tech Awards for 4 years running.

At Lead Tech, we know that our employees are our biggest asset, with employee experience being at the heart of everything we do.

We have an open culture where

Employees are comfortable to give open and honest feedback which is listened to and taken onboard.

Every employee has a sense of belonging at Lead Tech, knowing that they are part of an environment that values them.

We offer training, support and development to help employees progress in their careers.

Bespoke learning and development plans are created for every individual, with personal goals to help employees get to where they want to be in their role and to fulfill their career aspirations.

We want to tap into each individual's potential and allow them to express their creativity and feel empowered in their role.

We strive to be more than just a profit-centric company, with a heavy focus on environmental and social initiatives.

We want to build a business that employees are proud to work for and we have submitted our B Impact Assessment, which brings us one step closer to becoming B Corp certified.

Importantly we have a culture which puts the customer at the heart of everything we do.

This led us to become the first and only business in our sector to become directly authorised by the FCA.

We are proud of this commitment to regulatory excellence. It underpins everything we do.

Overview of your role

This role involves making a high volume of outbound calls to speak to our customers ensuring they received the help they needed.

You will be a master at object handling and be able to resolve any queries or concerns whilst constantly looking for any opportunities to cross and upsell.

Outside of outbound calls, there may be some tasks to support the sales teams, so high attention to detail is a must.

We're team players at Lead Tech, so you can expect to join a lively and welcoming team from day one

To wrap up, to do this role you will be target-driven, creative and goal orientated. We reward ambition, passion and innovation.

If you want to work around like-minded individuals and build a long lasting career then get your CV across to us.

This role is working full time hours between 8.00am 8.00pm, Monday
Friday and working 1 Saturdays every 8 weeks
Hybrid working model: Typical working week consists of 3 days working from our Otley office and 2 days working from the comfort of your home.

Required Skills:

A "people person", able to build a good rapport with the team and customers
Communication is key to your success in this role which includes a calm, and sympathetic approach
Flexible, able to work a variety of shifts, resilient and adaptable to perform and deliver within an everchanging environment.
If you have resilience, ambition and a great work ethic then please get in touch. We will provide you with all of the tools you need to be successful in this role.
Build rapport with the customer to understand exactly what they need
Walk our customers through the next steps
Achieve all KPIs around activity and quality
Achieve sales and performance targets set by the business
Thrive in working in a fast paced, target focussed environment high energy and high reward culture
Provide an impeccable customer experience putting the customer at the heart of everything you do.
Achieve individual and team targets and KPI's and positively contribute to the team.
Achieve and maintain appropriate compliance standards and knowledge in the Data Protection Act, Money Laundering and Treating Customers Fairly