Digital Workplace Product Owner - London, United Kingdom - KPMG-UnitedKingdom

KPMG-UnitedKingdom
KPMG-UnitedKingdom
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job description


KPMG's award-winning Digital Workplace team are responsible for all end user tools which provide the ability to connect, collaborate and communicate.

Microsoft is at the heart of our enterprise stack with M365, Teams and a Windows Desktop providing a large portion of the estate.


There are several key transformation programmes taking place, including Device Refresh, a new Intranet, Voice Strategy and Work Modes focused on supporting the successful deployment of firm-wide hybrid technology.

We also have a BAU roadmap of enhancements aligned to our live products and services, and our evolving business technology requirements, particularly in context of hybrid working.

The Digital Workplace team support the wider Digital Transformation and all deliveries are underpinned by security, risk, and compliance.


This role is required to provide strategic direction, oversight, management and development of existing and future collaboration and productivity products owned and delivered by the Digital Workplace, and related product management and support activities - equipping UK colleagues with the tools they need and the support to use them to deliver value for our clients and internally.


The role is part of our Product Ownership team within Digital Workplace, part of our Enterprise Wide Technology (EWT) Capability.

**The Role

  • Lead point of contact for all activities relating to the successful use and operation of the applicable Digital Workplace products (primarily M365 and other complementary SaaS collaboration products e.g. Miro, Kaltura, )
  • Working with the technical team within Digital Labs to assess, configure, manage and implement new technologies and updates/changes
  • Own and manage product roadmaps in collaboration with Digital Workplace labs, Service Delivery, Strategy & Architecture, Security, Desktop, Facilities, and Global product teams
  • Support delivery of product enhancements/upgrades and new solutions within KPMG's Programme and Project Management framework, led by Digital Transformation team
  • Maintain vendor relationships and manage licensing and budgeting for applicable products alongside procurement and vendor management teams
  • Deliver and maintain/monitor adoption of Digital Workplace products across the target KPMG functions alongside Adoption team and Digital Ninja community
  • SME for business requirements and use cases for applicable DW products has in depth knowledge of product capabilities, how they support KPMG business processes and how they must be configured, deployed, and managed in KPMG's environment
  • Maintain relationships with KPMG Capability and Coverage teams to ensure business requirements are understood and addressed by technology
  • Manage and maintain security and compliance of Digital Workplace products, and KPMG and client data within them, aligned to KPMG security, legal and risk requirements in collaboration with Information Assurance team
  • Ensuring Digital Workplace products are effectively supported by our Service Delivery teams, and collaborating with Service Delivery to ensure knowledge capture/transfer and problem resolution
  • Working with service integration lead ensure that support contracts for workspace technology are sufficient to meet business needs and ensure no gaps exist.
**The Person

  • Ambitious, highly collaborative individual with a passion for problem solving and impactful change
  • Flexible and adaptable to the differing and changing requirements of our business, and the environment and parameters within which we operate
  • A strong communicator: clear, high level and precise. Challenging where appropriate to ensure your projects move in the right direction, and able to clearly articulate complex technical concepts to both technical and nontechnical audiences.
  • Has a passion to improve the way we collaborate, communicate and connect with each other enabled by technology.
  • Strong stakeholder management and excellent at building relationships across the business and interacting with and adapting to stakeholders at all levels.
  • Excellent at balancing multiple concurrent workstreams and priorities.
  • Demonstrates curiosity and openmindedness to new ideas approaches and perspectives.
  • Strong interest in Digital Workplace technology.
  • Strong technical understanding of Digital Workplace technologies with a user
- and use-case
- focused mindset

**Experience / Skills

  • Clear understanding of the value of Digital Workplace tools; how they support KPMG business objectives and drive outcomes, and how they complement and align/integrate with other business technology and processes
  • 5 years plus experience of owning and managing collaboration and SaaS products preferably in a professional services or large matrix organisation context
  • A strong knowledge of Teams and the other collaboration tools in the Office365 suite
  • Experience of live event and streaming technology such as Teams/Stream/Kaltura
  • History of mentor
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