Epa Operations Officer/administrator - Manchester, United Kingdom - Training Qualifications UK

Training Qualifications UK

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Description:
EPA Operations Officer/Administrator
Permanent

Full Time

Location:
Hybrid

Salary:
£18,500 £24,000

Reports to:
EPA Operations Team Leader

Overview

Training Qualifications UK (TQUK) is a leading End-Point Assessment Organisation (EPAO), approved to deliver End-Point Assessment to Apprentices on an ever-growing number of Apprenticeship Standards.

This role is an expansion of an existing team that provides invaluable support to our growing number of customers and internal teams.

You will be part of a team that is responsible for monitoring and maintaining quality controls and providing invaluable support.

An EPA Operations Officer is a process administrative role that is responsible for assisting with Apprentice submission reviews, assigning work to End-Point Assessors, system monitoring, and issuing Apprentice results.

EPA Operations Officers are also responsible for delivering outstanding customer service.

This role requires someone who thrives on following set processes and being organised, with exceptional attention to detail.

You will have the opportunity to build relationships with our customers and enjoy working as part of a forward-thinking team, and business that really makes a difference.

Key responsibilities

Review evidence submissions of Apprentices progressing through Gateway to confirm End-Point Assessment readiness in line with regulatory requirements.
Assign workloads to End-Point Assessors and IQAs.
Issue Apprentice results, following quality control processes, including proofreading documents.
Act as a liaison and quality control administrator that is focused on ensuring exam bookings are recorded and data is reviewed and maintained.
Support with administration tasks and requests to support excellent customer service.
Assist customers with the use of internal systems.
Maintain an excellent working knowledge of TQUKs products and services.

Other responsibilities

Manage data: inputting, system filing, and monitoring.
Liaise with other departments to support and enable a smooth customer journey.
Adhoc admin duties, as required.

Key characteristics
Here are just a few of the essential softer skills you will need to successfully join our team:

Be confident and ambitious with a can do, will do attitude.
Be well motivated, enthusiastic, and able to work on your own initiative.
Work well with others.
Be passionate about education and the opportunities that it brings.
Have a willingness to learn.
Be courteous.
Be willing to put the team first.
Have sound IT skills.

Key benefits

Training, Qualifications & Apprenticeships. Its what we do
25 days annual leave plus 8 days Bank Holiday (33 in total)
An extra day off to celebrate your birthday
Annual Loyalty Bonus
Annual salary review
NEST pension
Cycle to work scheme
A positive and supportive working environment
Christmas period closure
Comprehensive onboarding
A workplace that supports a healthy work/life balance

- We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you. *