Complaints Management Assistant - Wymondham, United Kingdom - Norfolk Constabulary

Norfolk Constabulary

Verified Company

Wymondham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

OCC, Wymondham
Full Time (37 Hours) - Permanent
£23,100 - £25,758 per annum
Friday 10 February 2023 at 5pm

Applications are invited for the above posts in the Complaints Management Unit (CMU) within Professional Standards at OCC, Wymondham.

Benefits

Pension Scheme
Blue Light Card scheme for excellent retail and entertainment discounts
Employee Assistance Programme

It is essential that applicants meet the following criteria:

Demonstrate communication and interpersonal skills with the ability to liaise with staff of all levels
Proven administration experience with ability to work under own initiative and plan and organise workload
Demonstrate the ability to administer processes as governed by policy guidance, showing a methodical approach to work
Prove ability for accuracy and attention to detail
Working knowledge of Microsoft office and the ability to learn other computerised systems
Excellent team working skills
Previous experience of handling sensitive information in accordance with legislation and policy

It is desirable that applicants meet the following criteria:

Demonstrate an understanding of the Police Complaints and Misconduct Legislation and the IOPC Statutory Guidance
Excellent keyboard skills

Hours of work are 37 per week Monday to Friday. This post is offered on a permanent basis.

Consideration will be given to whether the post can be delivered on either a part time or job share basis, in line with the organisational requirements of this role.

**Applications from at-risk staff will be prioritised and receive preference in any selection process.