Conferences & Banqueting Assistant - Shrewsbury, United Kingdom - Focus Hotels Management

Focus Hotels Management

Verified Company

Shrewsbury, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Ref:
FOC1207

Branch:
Mercure Albrighton Hall Hotel Spa

Location:
Mercure Albrighton Hall Hotel Spa, Shrewsbury

Salary/Benefits:
Competitive Salary + Tips + Share of gratuities

Contract type:
Casual

Hours:
Part Time

Hours per week:0-30

Posted date:29/04/2024

Closing date:06/06/2024

Who are we

Mercure Shrewsbury Albrighton Hall Hotel Spa is an 87-bedroom hotel beautifully placed in the Shropshire countryside, with a full leisure club, health spa, meetings and events to compliment the hotels oak room restaurant and 1630 bar.

A 4* hotel, perfectly situated for business and leisure, sat within 15 acres of gardens and woodland.

Role Responsibilities

Passionate about hospitality, food, beverage, customer service a professional, guestcentric, enthusiastic individual with bags of personality to work in our food beverage departments.
Flexible in approach to both work and hours of work and a willingness to train and learn new skills.
Provide prompt service and actively seek opportunities to drive guest satisfaction
Ensure that you are fully aware of any relevant feedback from either guests or other departments
Escalate any guest feedback quickly
Respond to guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed
Setting up Closing down functions, including meetings, conferences, weddings events.
Working behind a bar.
Keeping to a timetable, you should be organised as some functions can run to a strict timetable.

Key Requirements

Previous experience of working within hospitality or customer service is ideal but not required
Excellent interpersonal and communication skills
Commitment to delivering a high level of customer service
Ability to work in a fast paced environment
Excellent grooming standards
Ability to move and carry tables chairs.
Able to work within a team and on your own.

Benefits
Enjoy various company's benefits including;

Meals on duty
Full leisure club access
Share of tips gratuities
Bonus breaks
Loyalty schemes and reward programs both national and international
Excellent ongoing support, training and development
Stakeholder Pension entitlement
Discounted hotel room rates for you, your friends and family

Mercure Albrighton Hall Hotel Spa is an 87 bedroom hotel beautifully placed in the Shropshire countryside, with a full leisure club, health spa, meetings and events to compliment the hotels oak room restaurant and 1630 bar.

A 4* hotel, perfectly situated for business and leisure, sat within 15 acres of gardens and woodland. Excellent service, quality foods and beverages and an overwhelming sense of teamwork are key to our success.

Mercure Shrewsbury Albrighton Hotel Spa is managed under franchise by Focus Hotels Management Group.