Customer Service Advisor - Berwick-Upon-Tweed, United Kingdom - GoFibre

GoFibre

Verified Company

Berwick-Upon-Tweed, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor:

Location:
Berwick Upon Tweed

Weekly hours: 37.5 hours per week

Working pattern:
Monday to Friday and Saturday , on a rotational shift pattern

Starting salary:
£22750 plus bonus, increasing to £26000 after 1 year**
Benefits: 31 days holiday, private healthcare, health & wellbeing package, enhanced pension, career & life coaching, discounted gym membership, financial advice & support plus lots more excellent benefits

WHO WE ARE:

At GoFibre we're on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Northern England and Scotland, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve.

Our story is only just beginning.

We're growing fast and we don't intend to slow down anytime soon as we play our part in ensuring nationwide future-proof full fibre coverage.

We've recently raised, and committed, a £164 million investment for our infrastructure, service and people through our top-notch partnerships, and we're confident and enthusiastic about what is coming next for the GoFibre family, as we strive to connect 500,000 homes and businesses by 2025.

We have fantastic offices to allow colleagues to connect and catch up, one in central Edinburgh (with stunning 360 views of the city) and another in the coastal town of Berwick Upon Tweed; both a short walk from transport links.

HOW WE WORK:

Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success.

No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on.

We're always learning and we thrive under pressure, because we support one another and have some laughs along the way.

We're all in this together, as we navigate the road less travelled, pushing the boundaries of what we can deliver and the professionals we can become.

We take care of each other and care about work-life balance and wellbeing.

Sound like the kind of place you want to work? If so, read on

THE CUSTOMER CARE TEAM:

The Customer Care Team is growing in line with our achievements and ambitions and will play a pivotal role in our success story.

We are looking for an experienced Customer Care Adviser who will report to the Head of Customer Service.

WHAT YOU WILL BRING TO THE ROLE:

Great team player who can encourage, support and partner with their peers
Working in an environment where you have always achieved any targets or deadlines
Knowledge of customer service systems like Hubspot, Slpynx and Teams
Brilliant listening and problem solving skills

WHAT YOU WILL BE WORKING ON:

Escalating more complex problems to the team leader or other specialist teams
Monitoring our social media channels and responding to any direct messages within our SLA
Working as part of a team to achieve targets and KPI's linked to customer service and experience
Scheduling appointments, arranging and updating appointment calendars for the operations teams
Onboarding new customers and providing updates on customer orders

Are you ready for the challenge? Get in touch now, we can't wait to hear from you