Reception Team Member - Stockport, United Kingdom - Age UK Stockport

Age UK Stockport

Verified Company

Stockport, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The main purpose of the post is to work positively as part of the Age UK Stockport reception team to provide:

A reception service to ensure all contacts are efficiently and effectively dealt with in a friendly and professional manner; and
General admin support including operating contactbased computer systems and other IT administrative systems to support effective delivery of services.

Main Tasks and Responsibilities:

General Duties

Reception:
Ensuring all people contacting the organisation by telephone and other communication systems or calling at the offices are dealt with efficiently and effectively in accordance with the organisations standards, including:

Providing a friendly and professional point of contact for the organisation
Dealing appropriately with a range of different callers, members of the public and professional colleagues and partners, staff and volunteers.
Answering the telephone and answer phone systems as a priority
Supporting and directing clients with general enquiries and ensuring all messages are logged or followed through to the appropriate member of staff
Logging client information onto the required contact systems
Being the main contact in relation to the location and availability of staff
Welcoming visitors and ensuring they are dealt with promptly following all Health and Safety requirements

Administration:
Providing a range of general administrative support to the organisation, including taking a proactive attitude to developing and maintaining effective administrative systems to support effective delivery of services
, including

Monitoring use of meeting rooms and spaces ensuring they are ready
Ensuring equipment is ready for use by workers in terms of supplies and general needs, or reporting any difficulties immediately
Stock control and monitoring supply of support materials for the organisationas required
Health and safety systems to be maintained as required, including undertaking Fire Warden responsibilities and staff location checks
Providing support to finance and other central administration functions within the organisation which includes dealing with petty cash & banking
Dealing with data, recording and maintaining records electronically as required
Dealing with correspondence and distribution of information as needed
General varied administrative duties as required supporting the general running of the organisations processes, systems and quality standards.

Services Support

To develop and maintain a knowledge and understanding to enable support to effectively deliver services, including:

Familiarity with relevant terms and abbreviations in the areas of work
Awareness and understanding of relationships and collaborations and dealing positively with individuals and agencies associated with the work
Maintaining records, collecting, recording and collation of data and preparation of reports as required using electronic systems
Awareness of timing and requirements of monitoring reports and other service needs to assist deadlines to be met
To undertake such other administrative duties as time allows and may be required to support the delivery of the work

Other

To work to the mission and within the values of the organisation at all times and in all respects
To work constructively as part of the Age UK Stockport reception team of workers to support the work of the organisation, ensuing best use of time and resources
To be aware of all Age UK Stockport activities and work constructively as part of the staff team, positively representing the organisation
To attend individual supervision meetings and team meetings and to undertake training as required
To workwithin the policies and procedures of Age UK Stockport including maintain high standards of confidentiality
To carry out such other duties as deemed appropriate and may be reasonably required by the Chief Executive