Housing and Engagement Officer - Shropshire, United Kingdom - The Smartlist

The Smartlist

Verified Company

Shropshire, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Housing and Engagement Officer
We believe everyone has the right to a warm, safe and comfortable place to live.

Shropshire Rural Housing Association rents hundreds of properties to tenants across the county, and we are looking for a Housing and Engagement Officer to join our team.

It's a hugely rewarding role, helping people through the process of finding their new home and supporting existing tenants to ensure they can influence our ongoing work.

What will you do?

Allocate housing to prospective tenants quickly, efficiently and fairly.
Encourage and implement tenant engagement, influence and scrutiny.
Work with new tenants to ensure they understand the conditions of their tenancy.
Support tenants to reduce antisocial behaviour and nuisance.
Report progress to relevant committees and the Association board.

What do we need from you?

Experience of service delivery, ideally within a social housing environment, to a high standard of customer satisfaction and excellence.
Good understanding of housing needs and how needs are prioritised in allocating social housing.
Track record of delivering high levels of performance ideally in allocations, lettings and tenant services.
Able to work on own initiative, plan and organise own workload to meet deadlines in a team environment of competing priorities and pressures.
Committed to encouraging tenants to engage with their landlord to influence their housing services.
Able to interview applicants, complete home visits, investigate individual circumstances, maintain accurate records and signup new tenants.

Interviews will take place on 8 January 2023Reference**: MTC323

Vacancy:
Housing and Engagement Officer

Location:
Shrewsbury, Shropshire

Salary:
C. £30,000

Hours:
Full Time

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