Gns Service Lead - Glasgow, United Kingdom - Systal Technology Solutions

Systal Technology Solutions
Systal Technology Solutions
Verified Company
Glasgow, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

GNS Service Lead

Glasgow
Systal is an Information Technology services integrator. At every stage, we help our customers maximise the business value of their IT expenditure. We deliver services globally across a wide range of industry sectors. Our people strive to deliver excellent customer service, to exceed expectations and consistently go that extra mile.

Our Service Lead will work across multiple accounts that sit under our Managed Services Team.

They will be the core support and manage a group of Managed Services individuals/roles in delivering Service Excellence to our customers.


What will you be doing?

  • Be the interface and technical liaison (delegate technical element when not in your skillset) between your team member(s), the Customer(s) and Service Manager(s)
  • Effectively coach and manage a team to ensure their job responsibilities are met, acting as an escalation point where required
  • Identify and own the delivery of training & educational requirements for individuals/teams across all levels including induction programmes
  • Maintain daily network activity ensuring alert & monitoring on relevant systems are priority across agreed accounts
  • Accountable for customer & internal ticket queue management ensuring that KPIs and SLAs targets are achieved
  • Accountable for maintaining 24/7 resourcing and relevant documentation/toolkit for all team members
  • Responsible for administration of key account ISEC/internal compliance activity

What skills and experience are required?

  • Recent and proven experience in managing successful teams, including Proven ability of developing people to achieve personal and organisational goals
  • Attention to detail when maintaining records, planning, and delivering, along with strong rota management, IT, and administration skills
  • Have great interpersonal skills, an outgoing and vibrant personality
  • Able to work well under pressure and act both proactively and intuitively
  • Proven ability to give and receive feedback objectively and sensitively with a willingness to question constructively

Why come and join Systal?

Job Types:
Full-time, Permanent


Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Glasgow, Glasgow: reliably commute or plan to relocate before starting work (required)
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