Customer Service Advisor - Bristol, United Kingdom - Affinity Search and Selection Limited

Affinity Search and Selection Limited

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor

Bristol

£ Plus Bonus

Monday - Friday

Our Client is currently looking to recruit a customer service support advisor, You job will be to support the Contact Centre Team in answering queuing calls and managing call work flow to the booking team.

As part of this role you will also be carrying out post Visit Customer Satisfaction Follow Up Calls and also upselling services through the use of professional sales techniques and to ensure the best experience for the customer.

The role will be responsible for:

Exceptional customer service skills.
Computer literate with good Microsoft office knowledge.
Excellent listening and verbal communication skills.
Professional and confident telephone manner.
Customer service focussed and responds to requests promptly.
Ability to resolve issues and follow through on tasks.
Ability to work as part of a team, working constructively with your colleagues.
Ability to prioritise workload, working methodically and systematically, making sensible decisions and working well under pressure

To be successful you will be:

Experience of upselling products and services.
Customer Service experience preferable but not essential.
Contact Centre experience preferable but not essential.
Automotive industry experience in relation to products, services and processes, preferable but not essential.
Full training will be provided.

What Heritage can offer you