Product Specialist - London, United Kingdom - RICS

RICS

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Manage the product development and performance of the Advertising Products portfolio, to achieve revenue and product growth targets.

This includes the day-to-day monitoring of RICS key sites RICS Recruit and Find a Surveyor, and development and delivery of business-critical functionality and new products.

Key Achievements & Responsibilities

Monitor and coordinate issue resolution for each product in conjunction with Technical Lead and Support team, liaising with the Product Manager for Advertising Products to ensure products deliver the best customer experience and service
Monitor site traffic and usage through integrated reporting tools and produce periodic reports for stakeholder circulation
Manage the product backlog of maintenance, improvements and new features for development, prioritising activities according to impact on revenue, user experience, stakeholder resources and other products
Liaise with third party technology partners as required to ensure continued development and maintenance
Deputise and attend meetings in the absence of Product Manager
Work with Product Manager to successfully deliver product pipeline
Use own research and execute user surveys to contribute to identification of future product extensions and for new product development ideas to add to improve the user journey and conversions for the Advertising Product portfolio
Conduct usability testing and collect customer feedback including telephone research and onsite visits as required
Gather and analyse data from Google, Adobe, and site backend reporting to identify development opportunities and gauge success of new features.
Be a product advocate for the product portfolio in all communications with internal and external stakeholders and customers
Oversee experiments within both live and test environments to identify improvements to the product
Oversee testing of new features and maintenance fixes
Support the Customer Services teams with queries on releases of new features or content to ensure that requests for help are dealt with effectively and efficiently
Train the Customer Services and external sales agency teams to use the products (both frontend and backend) so that they can offer more effective and efficient firstline support to customers and clients

Experience Required

Experience of developing commercial products
Understanding of digital advertising technology, including ad manager platforms and analytics software
Excellent stakeholder management and communication skills
Understanding of technology and innovation, ensuring aware of latest technology advancements
Ability to represent the customer within the development process
Ability to monitor, report and improve product performance to stakeholders
Excellent project management skills
Agile approach and ability to deliver quality results with multiple priorities
Market research and customer insight experience
Excellent communication and interpersonal skills
Experience of working in a commercial environment/commercial acumen
Experience of advertisingbased products and services
Experience of sales supplier management
Proven ability to build successful and productive working relationship with industry professionals and other stakeholders
An outgoing personality, goal oriented and a cando attitude
Strong attention to detail
Flexible and adaptable attitude
Proficient in Microsoft Office and Outlook

Additional Information
Please make sure you have the correct right to work in the country the role resides in.

Job Types:
Full-time, Permanent

Schedule: