Outpatient Failsafe Supervisor - London, United Kingdom - Imperial College Healthcare NHS Trust

Imperial College Healthcare NHS Trust

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We currently have a Permanent vacancy for a band 4 supervisor for our ophthalmology failsafe team

You will be responsible for ensuring the provision of an efficient, focused Ophthalmology outpatient service.

Supporting the achievement of the service and to organise and plan the work of failsafe officers that underpin the Ophthalmology pathways.

You will also need:

To be able to work on your own initiative and without direct supervision.
Ability and resilience to manage a demanding failsafe service
To have an ability to work effectively and lead a team
To have prioritising and organisational skills
Be flexible to the needs of the service
To be able to recognise and meet deadlines
Have the ability to learn new skills and processes quickly
Be able to work with discretion, sensitivity and maintain confidentiality
The successful post holder will be used to working within a customer service environment be proactive and able to take initiative to solve problems.
Be flexible and able to work across site at our charing cross clinic location as required.
To assist the business support Manager in the operational running of the Failsafe service and deputies for the Manager in their absence
To supervise and lead the failsafe team, supporting with training and development needs and any HR issues.
Ensure all patients requiring referral are referred that day and ensure all referred patients are tracked (as per national guidance and Policy) confirming the referral has been acknowledged and received, first appointment date, attendance and treatment information, and notification of discharge/followup provided
Produce Reports where needed, and provide regular updates on KI's for the department.
Be proactive in the resolution and investigation of feedback and complaints
Maintain an overview of entire patient pathway and ensure safe systems. Review and audit these systems and undertake failsafe activities to ensure patients are in correct status
Work with the business support manager on improvement projects and any changes required to documented Failsafe Procedures
Ensure data quality checks and performance validations are undertaken
Regularly review national guidelines and best practice relating to failsafe and take this into account when fulfilling the role

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme.

Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community.

Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.

As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.

We welcome discussions about flexible working and encourage a range of flexible working opportunities wherever we can.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.