Sports Attendant - Stirling, United Kingdom - University of Stirling

University of Stirling

Verified Company

Stirling, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Post Details
Full time
Open ended

Interviews are expected to take place on Monday 12 February 2024.

There is an expectation that work will be undertaken in the UK.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The Post

Based across the range of University of Stirling sports facilities, the Sports Attendant will assist with the implementation of the University of Stirling Sport strategy relating to facilities management by maintaining and improving customer service.

The role holder will be expected to show excellence in customer care when dealing with all enquires and provide a responsive life guarding and sports attendant service, prepare activity and associated areas for use, ensure that activity areas are safe and monitor the use of all sports and associated areas.

The role holder may be asked by Operations Manager to cover the duties of a Duty Officer when required.

Additional Information/Special Conditions

A working pattern operates, and the nature of the duties will require the job holder to work early morning, evenings, weekends and bank holidays and a show willingness to work additional hours to cover holidays, sickness and large events
The earliest shift starts at 5.30am and the latest shift ends at 10.30pm
The fulltime working week is an average of 36 hours per week over a fourweek rota
Sports Attendants will receive a 1hour, unpaid break for a shift over 6 hours
Sports Attendants are normally expected to work two weekends in four
Attendance at staff training (currently on Friday afternoons from 1pm3pm) is compulsory and part of the working pattern

Description of Duties

Life Guarding

To carry out the role of a professional rescuer by preventing accidents and ensuring the safety of all customers, staff and other users of the swimming pool
To maintain a safe swimming pool environment by utilising skills acquired through training and understanding of the Normal Operating Procedures and Emergency Action Plan

Attending

To assist in the preparation of all activity areas, meeting rooms and changing areas for use, and in accordance with the front of house system
To monitor use of all facilities
To ensure all equipment and facilities are safe, clean and tidy

Customer Care

To act as a source of information to encourage repeat and new business
To act as a point of contact for any customer enquiries
To respond, resolve or refer issues raised by customers in accordance with agreed procedures and practices and in a polite and constructive manner

Service Development

To work in accordance with service standards set by the University of Stirling Sport and from time to time contribute in the review and development of customer standards in response to customer feedback
To contribute to the process of continuous improvement

Administration

To assist with daily checks and administrative activities

Continuous Improvement

To attend and participate in regular staff training and development activities relevant to the role
To keep essential lifeguarding and first aid qualifications and training records up to date
To contribute to the continuous development of the service

Health, Safety and Security

To adhere to University policies
To follow safe methods of work
To follow emergency procedures as outlined and provided in the Emergency Action Plan
To ensure other staff adhere to safe methods of work

Communicating

To communicate effectively with staff and customers

Miscellaneous

To undertake other duties as may be required by the Operations Manager

Please see the Job Description attached for a full description of duties.

Essential Criteria

Hold a current STA or RLSS Pool Lifeguard qualification or equivalent
Hold a current and recognised National Pool Plant Operators certificate, or willingness to achieve within first three months of role
Hold a recognised First Aid certificate
Significant experience within the sport or leisure industry (lifeguard and sports/leisure attendant experience preferred)
Positive attitude and experience of making decisions and using judgement and initiative to solve problems
Evidence of excellent written and verbal communication skills
Evidence of strong organisational and interpersonal skills
The ability to prioritise workload
A friendly and approachable manner
Ability and confidence working in a busy customer facing role
Team working experience
Flexibility in terms of hours and days of work
Willing to work unsocial hours, weekends or public holidays as required
Willingness to work additional or alternative hours by arrangement to cover holidays, sickness, etc.
A demonstrated commitment to customer service
Ability to build effective relationships
An ability to work under pressure
Experience of making decisions and using judgement and initiative to solve problems
Evidence of be