Team Leader - Liverpool, United Kingdom - Page Personnel Secretarial & Business Support

Page Personnel Secretarial & Business Support
Page Personnel Secretarial & Business Support
Verified Company
Liverpool, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
This is your opportunity to work for a globally recognised brand. Over the past decade the brand has evolved in to one of the leaders in business outsourcing


Client Details


For more than 30 years, your new company offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations.


Description
This is an exciting opportunity to join a thriving, busy team.

Whilst leading your team, responsibilities will include:

  • Day to day management, performance reviews, training, and inspiring advisors to provide an excellent service on every call
  • 121's, Recruitment and management of any interventions required
  • Be responsible for development of your team and supporting your advisors to reach their potential
  • Provide a firstclass customer contact through customer journey
  • Resolving escalated queries
  • Coaching, developing, and motivating your team (approx. 8 advisors)
  • Delivering and maintaining both individual and team targets

Profile

  • Previous management experience working in a fastpaced environment (Ideally in a customer contact centre)
  • Excellent management experience
  • Strong understanding on various coaching and mentoring techniques
  • A passion for delivering first class customer service
  • Flexibility in hours of work/shift patterns
  • IT Savvy with good MS Office and keyboard skills
  • Excellent verbal and written communication skills

Job Offer
- £25,000 - £27,000 Salary package

  • Hybrid home/office working
  • Flexible work time options
  • Liverpool City Centre location
- employee discounts

  • 25 days holiday + bank Holiday
  • Excellent training and support
  • Progression options and various routes to develop into operations management
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