Director of Field Services - Wigan, United Kingdom - Lowri Beck Services

Lowri Beck Services

Verified Company

Wigan, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Lowri Beck have a fantastic opportunity for a Director of Field Services who will manage our field services teams.

This role is pivotal in driving the operations team to deliver exciting growth plans, whilst maintaining Lowri Beck's distinctive safety record.

As we move into a cleaner and greener future and build our service offering, the Director of Field Services will develop the field services teams to be adaptable and capable of role variation needs, ensuring that the teams are appropriately trained, developed,and highly motivated to create and excellent service experience for our customers.

Key Accountabilities

Cultivate and enforce a strong safety culture
Promote a culture of continuous improvement across the field services teams
Operational budget management for the field services function with a critical focus on productivity and cost optimisation
Collaborate with all operational and customer service functions to drive cross functional productivity and service quality improvement
Deliver the field services transformation programme, which focuses on elevating our customers' experience, builds out our service offering providing scalability, agility, and flexibility
Monitor, evaluate and improve the efficiency and effectiveness of service delivery methods and procedures
Ensure the appropriate staffing levels are in place to meet the demands of the customer base by working with the HR recruitment and onboarding teams
Act as a point of issue escalation for customers in relation to all customer field service activities
Act as a coach to the management team to continuously improve confidence and competence
Contribute towards the development of the longterm strategy roadmap for the field services division

What we are looking for

Good standard of general education e.g., GCSE or equivalent including English and Maths
5+ years previous experience working within a managerial/leadership position managing a large fieldbased team and associated field processes and procedures, ideally within the utility metering industry
Hold a driving licence that allows you to drive in the UK with a maximum of 3 points
Commercial acumen for managing a budget
A proven track record in the successful delivery of business change, root cause analysis, lean management, and business process improvement
Ability to deal with (at times) competing conflicts improve quality, reduce costs, drive up margin, etc
Adept with the Microsoft Office suite of products.
A supportive approach to colleagues with the ability and drive to build a team culture and foster engagement to deliver exceptional customer service in a service provision environment
Customer focussed, able to anticipate and meet requirements of internal and external stakeholders

Why work for Lowri Beck?

Annual Salary review
30 Days holiday, incremental to 33 days with yearly service (inclusive of Bank holidays)
Company sick pay
Health Care cash plan including free eyecare, dental care etc.
24/7 EAP Helpline
Car parking
Ideally located close to the town centre for transport links
Flexible and hybrid working available
Development opportunities
Join a striving team with a real 'family feel'
We will use the information you provide to us to assess your suitability for the role you have applied for. If you are successful, we will carry out a global sanctions, politically exposed persons and an adverse media check against your name and a rightto work in the UK check. We may need to carry out some additional background checks in some circumstances such as CRB check in England and Wales and a Disclosure Scotland check in Scotland. These checks are necessary to meet legal obligations._

**Please note this role is being handled by our internal recruitment team and no agency support is required at this time