Customer Service Coordinator - Cramlington, United Kingdom - Theo James Recruitment
Description
Customer Care Coordinator
Cramlington Based
Salary:
Up to £27,773
Benefits:
- 25 days holidays + bank holidays
- Company pension scheme
- Occupational health scheme
- Health and wellbeing scheme
Company Overview
A well-established manufacturer that have global customers and are the market leader in the UK within their niche. They are now looking for a customer care coordinator to join the team due to a promotion within the business
Skills & Experience:
- Prior experience working within a manufacturing environment in a customer service role
- A proactive individual who has the ability to be flexible in their role whilst staying organised
- Must be commercially savvy and has the ability to pick up on leads to provide to the wider team
Responsibilities:
- Provide excellent customer care to customers in line with company expectations
- Process customer orders, answer queries and complaints and log all corespondance on the CRM system
- Coordinate with various departments to ensure customer satisfaction
- Build relationships with customers through trust and transparency when dealing with queries from the customer
Job Types:
Full-time, Permanent
Salary:
£27,773.00 per year
Benefits:
- Company pension
- Free parking
- Onsite parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
Experience:
- Manufacturing: 2 years (required)
Work Location:
In person
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