Operations Support Administrator - London, United Kingdom - Crisis24
Description
At Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do.
It's the reason we love rolling up our sleeves and getting down to work - and it's why we're so successful.
It takes an entire team to stand behind something big. Interested?Job Title:
Operations Support Administrator
Location:
London Bridge (Hybrid) or Bournemouth
Department:
Medical Operations
Reporting to:
Service Delivery Manager
About Crisis24
Crisis24, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, and has recently expanded its operations, with Medical Assistance added to our Integrated Risk Management portfolio of services.
With a combined expertise covering 55 years we now offer the full spectrum of medical solutions from medical advice, 24/7 medical assistance and proactive case management, to medical evacuation and repatriation services through medical service solutions dedicated to customers - a truly combined medical and security risk management industry leader.
Summary of the RoleYou will support day-to-day operations by performing administrative tasks and ensuring high quality customer service for our clients.
To be successful in this busy role, you will need to be able to work well under pressure, be computer literate, able to multitask, display empathy, adhere to specific Data Protection and Confidentiality requirements, follow policies and procedures, and mainly enthusiastic
Main Responsibilities
- Logging relevant details on the case management system
- Management of administrative tasks related to Cost Containment and Fees
- Support of DPAS allocation
- Verification of travel insurance policies including medical declarations, recording, and escalating as necessary
- Directing first calls appropriately to insurer, claims handler or operations
- If answering phones, identify the nature of the client's problem through effective questioning and listening
- Setting up new insurance policies on the system
- Handling complaints and expressions of dissatisfaction
- Where applicable, referring clients to Case Managers, Team Managers or Operation Managers for further support
- Delivering the service to agreed service levels and quality standards
- Sharing experience, knowledge, and expertise with colleagues to ensure the best service is always delivered
- Participating in and completing any other duties as appropriate and as required
- Ability to work well under pressure in a busy and fastpaced environment
- Ability to multitask with high attention to detail
- Effective time management and ability to prioritize workload
- Strong communication skills both verbal and written
- Can do, will do attitude
- Ability to take ownership of problems and resolve them
- Computer literate
- Work well alone, and as part of a team
- Previous experience working in Administration or Customer Service essential
- Knowledge of Insurance desirable
Benefits:
- 25 days holiday plus Bank Holidays
- Group Life Insurance
- Employee Assistance Program
- Incentive Bonus Scheme
- Group Pension Scheme
The Operations Support Administrator will be required to work 37.5 hours per week, and operational requirements may require flexibility in working hours and shift length.
Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.
We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
More jobs from Crisis24
-
Customer Service Executive
Bournemouth, United Kingdom - 5 days ago
-
Global Operations Coordinator
Bournemouth, United Kingdom - 4 days ago
-
Security Agent
London, United Kingdom - 2 weeks ago
-
Medical Assistance Coordinator
Bournemouth, United Kingdom - 2 weeks ago
-
Customer Service Executive
London, United Kingdom - 2 weeks ago
-
Global Operations Coordinator
Bournemouth, United Kingdom - 2 weeks ago