Claims Assistant - Huddersfield, United Kingdom - Jo Holdsworth Recruitment

Jo Holdsworth Recruitment

Verified Company

Huddersfield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

My client are a team of legal professionals who offer nationwide service to assist people in getting justice. They are a multi-award-winning company who have a friendly, family orientated working environment that they are currently recruiting into

They are looking for a Claims Assistant to join them on a permanent basis who is wanting to learn, develop and progress with them.

The role is a brilliant opportunity for anybody who is wanting to move into a legal environment as the role offers amazingtraining, it is primarily a phone-based role however no cold calling is involved

The responsibilities of a Claims Assistant are:

Responding to a consistently high volume of incoming enquiries that will be processed over the phone and processing those enquiries in accordance with our excellent service standard, values, procedures and guidelines
Identifying the enquiries that meet our strict criteria and introducing those clients to our specialist panel solicitors
Building effective relationships with clients by having a natural and genuine yet professional conversation with them
Building empathy and aligning with clients by asking relevant questions
Enhancing the customer experience by providing a personal nonscripted and helpful service and tailoring each call to the client's needs, understanding no two calls are the same and making the process as easy and stressfree as possible
Learning the relevant knowledge of the law and processes to be able to communicate this to clients in a calm, clear and concise way
Being able to listen carefully and communicate clearly whilst simultaneously accurately recording information onto our computer system
Confidently responding to any questions or concerns a client has in a calming and reassuring way then guiding clients through the process from start to finish, and finding the right legal solution for them
In addition to achieving set key performance targets for both the team and individually, successful applicants will ensure that all enquiries are handled in accordance with service level agreements and Financial Conduct Regulations
Use of computerised system to accurately record claims from being received to the transfer to solicitors
Providing accurate work that requires only mínimal checks

Requirements:

A commitment to delivering excellent customer service
Ability to engage with customers and colleagues
Excellent listening and verbal communication skills
Ability to remain calm and objective under pressure
Ability to build rapport and empathise with clients
Be selfmotivated, confident and proactive
Ability to work collaboratively with others
Ability to organise and prioritise work
Ability to manage time effectively
Display an attention to detail to be able to carefully and quickly analyse information
Be professional and friendly at all times
Ability to talk on the phone whilst simultaneously recording information on a case management system
Ability to solve problems and use own initiative
Excellent typing skills