Liability Claims Handler - Sevenoaks, United Kingdom - Resolve Recruitment Services

Resolve Recruitment Services

Verified Company

Sevenoaks, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Resolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for a Liability Claims Handler to join their fast-paced claims division.

This position could suit a graduate or someone with a few years customer service experience, or of course somebody from a claims background.

Claims Purpose of the Role:

To manage a small portfolio of claims investigating liability as decisively and efficiently as possible.
Strong emphasis on proactive investigations and bold decision making are key.
Each claim will be kept for a maximum of 14 days (10 working days) at which point the claim will be reallocated to the relevant team if liability cannot be established.
Once liability is established and providing there is a genuine opportunity, referrals will be made to other departments to enhance further revenue streams. i.e. Intervention and Non Fault.

Key Responsibilities:

Validate all claims for indemnity and fraud concerns.
Identify all heads of claim at the earliest opportunity to mitigate if possible and reduce claims leakage.
Investigate liability proactively, searching for all available evidence, contacting all parties and representatives involved to come to a swift liability decision.
Solid desktop investigations made using all available sources such as Google Maps, GB Trace, Esendex and What's App.
Proactive diary management to monitor and progress each claim.

Critical Competencies: