Technical Operations Specialist, Customer Service - London, United Kingdom - Spotify

Spotify
Spotify
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Service- We're looking for a Technical Operations Specialist to join our CS Technical Operations team The CS Tech OPS team focuses on troubleshooting the concerns of both our customers and partners, as well as managing live issues and incidents.

They'll work closely with the relevant product teams in Spotify to help drive problems to resolution whilst communicating progress to stakeholders.

They'll also design and implement custom monitoring solutions to help diagnose and resolve any trouble with the Spotify service.

Location

  • London
Job type

  • Permanent

What you'll do:

  • Collaborate with CS teams and Spotify's partners to troubleshoot issues.
  • Work closely with crossfunctional teams across Spotify to help drive issues to resolution.
  • Followup on issues with postmortems.
  • Build relationships across Spotify and keep up to date with organisational, product, and technical changes.
  • Inform CS about the status/progress on issues/bugs.
  • Identify and coordinate workarounds.
  • Analyse data and stats to verify all systems are working.
  • Actively identify areas of improvement throughout the CS operation, and coordinate with other teams on implementation.
  • Work together with partners to resolve issues.
  • Keep partners updated on product maintenance and incidents going on at Spotify.
  • Design and deploy monitoring solutions in a number of frameworks that meet varied requirements.

Who you are:

  • You have experience working with bug tracking tools, specifically Jira.
  • You have experience in supporting different tools and are passionate about investigating and troubleshooting technical problems.
  • You're capable of working independently, fixing problems as they arise and proactively finding new things to fix / improve.
  • You enjoy working in teams, building new relationships, and collaborating with people to find solutions.
  • You are not afraid to raise your concerns, step up to challenges, and actively remove blockers.
  • You are passionate about continuous improvement.
  • You have an agile mindset and are focused on delivering value.
  • You have experience of working with development teams.
  • You're a confident communicator, one that can organise and host meetings and deliver presentations, and you're passionate about music
  • You either know the basics, or are interested in learning more about scripting languages like Python or Bash.
  • You can work with a rotating oncall service and occasional international travel.

Where you'll be:

  • For this role you'll be based in the United Kingdom
Our global benefits

  • Extensive learning opportunities, through our dedicated team, GreenHouse.
  • Flexible share incentives letting you choose how you share in our success.
  • Global parental leave, six months off fully paid for all new parents.
  • All The Feels, our employee assistance program and selfcare hub.
  • Flexible public holidays, swap days off according to your values and beliefs.
Learn about life at Spotify

  • Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forwardthinking So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens.
Spotify transformed music listening forever when we launched in 2008.

Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators.

Everything we do is driven by our love for music and podcasting. Today, we are the world's most popular audio streaming subscription service.
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