IT Second Line Support Analyst - Tunbridge Wells, United Kingdom - TN Recruits

TN Recruits

Verified Company

Tunbridge Wells, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you have experience as a First Line Support Analyst, or are you looking to get into an IT support based role?
Do you have the ability to work effectively under pressure and in a team environment?

Our client is looking for an IT Second Line Support to join their reputable and successful freight and logistics team.

Good verbal and written communication skills.
Absorbs new information and applies it effectively.
Strong time management skills with a history of meeting commitments.
Familiar with Microsoft Office 365 and Windows products.
Familiar with Active Directory Management and Group Policy
Learning and professional development — identifies and negotiates own development opportunities
Effective engagement with staff / customers in a professional manner

Duties will include, but are not limited to:

To provide 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service. Ensuring all queries are logged in Zendesk.
Assists in the investigation and resolution of issues and determines when they should be escalated to a higher level.
Assists with the development of support standards and contributes to creation of support documentation.
Assists with the procurement of IT kit.
Provide technical advice to prospective customers, sometimes in a presales capacity.
Provide induction training for new starters and basic user training on the use of our business systems.
Assists with the provision and configuration of mobile phones, smartphones & tablets.
Assists with Active directory account management (starters/leavers).
Assists with SharePoint Management and Administration.
Liaise with any 3rd party product providers to assist where needed.
PC Builds / configuration.
Install or remove system components using supplied installation instructions and tools. Conducts standard tests and contributes to investigations of problems and faults.
Contributes to the development of installation procedures and standards.
Uses agreed procedures to maintain an accurate register of assets and performs activities related to the administration of assets including disposal.
IT Project work (Office 365, flow, Intune, Azure ad, Automation).
Take ownership of security incidents making sure logs are filled in and all remedial actions are performed.