Transport Executive - Toft next Newton, United Kingdom - Great Rail Journeys

Great Rail Journeys

Verified Company

Toft next Newton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Great Rail Journeys is the UK's leading provider of holidays by rail, offering escorted tours, river cruises and tailormade holidays to over 40 countries across the world.

With five decades of experience, we are experts in showcasing the beauty and diversity of the destinations we travel to, taking people to places only rail can reach.

We take over 50,000 customers on holiday each year and are fantastically proud of our high quality tours, that we know customers love.

We care passionately about customers, understand the small touches and attention to detail that make a holiday special, alongside the knowledge and experience to navigate the world by rail.

We employ just over 100 people, based in the City of York, in the Hudson Quarter, directly opposite York railway station.

We now have an exciting opportunity in our Transport Team and are looking for a 'Transport Executive - Flights' to join us.

The purpose of the position is to deliver first rate customer service to all potential and existing customers and to ensure that all elements of the service are delivered to a high quality and on time.
To work within the Flight department ensuring a robust process is in place for all tasks and ensure these are completed within the SLA and KPI.
To communicate with all suppliers, tour managers and internal departments etc. in an effective and efficient manner to ensure the products and services requested by our customers are delivered at the highest standard.
To work as part of a team to deliver the service and to undertake any task required to fulfil Company, team and individual performance objectives.

In this role you are accountable for:

Making flight bookings, adhering to tight deadlines and ensuring bookings are processed accurately.
Ensure customer and group cancellations are fully communicated to relevant suppliers.
Ensuring that relevant systems are up to date with accurate flight details and information.

Your key responsibilities are to:

Ensuring all flights, both adhoc and groups are booked and loaded in a timely and efficient manner.
Adhoc flight requests are completed to meet our SLA.
Processing all customer information, compliant with GDPR.
Wider support for the transport team.
Monitoring ticket deadlines and customer etickets.

The characteristics required to be successful are:

Good time management skills, with the proven ability to prioritise and be incredibly organised.
Able to work under pressure to meet deadlines with meticulous attention to detail.
GDS experience preferred but not essential.
Able to analyse data, problem solve and make decisions confidently.

Job Types:
Full-time, Permanent

Salary:
£21,000.00 per year

Benefits: