Emergency Department Receptionist - London, United Kingdom - Whittington Health NHS Trust

Whittington Health NHS Trust
Whittington Health NHS Trust
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Job Description

Emergency & Urgent Care

Job Title Emergency Department Receptionist

Band Band 3

Division Emergency & Urgent Care

Hours 37.5 — Flexible shift pattern including days, evenings,

nights and weekend

AnnualLeave 27 days per annum increasing to 29 days after 5 years

NHS service and 33 days after 10 years of NHS service

Accountable to Administration Manager

Responsibleto Emergency Department Service Manager


The role requires developing excellent working relationships with many key stakeholders such as Consultants, Medical, Nursing and Administrative staffs within the Trust.


Good levels of computer literacy are essential, including previous experience of computerised information systems and experience of MS Office packages.

It is also essential that the postholder has previous NHS experience with an ability to meet deadlines and balance the demands of an interesting but challenging role.

To maintain effective and professional working relationships with colleagues and treat all with dignity and respect.


To behave appropriately and in line with all Trust rules, policies and procedures with colleagues, patients and visitors to the Trust at all times, understanding the impact of their own behaviour on others.


Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone.

Nowhere is this more obvious than in the way we look after our staff.

We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief.

The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences.

We think that by doing so, we are better able to treat our patients as well as being a better place to work.


  • Job Summary


Receptionists working within the Emergency Department are the first point of contact for patients and visitors attending the department and are expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients.


Working in a busy environment, Emergency Department Receptionists will book patients into the department, answer telephone queries and undertake a range of administrative duties to support the effective running of the department.


  • Key Relationships
The post holder will work as part of the Emergency Department administration team and will work closely with the following post holders:

  • Service Manager
  • Administration Manager
  • Senior Support Officers
  • Emergency Department Matron(s)
  • Emergency Department Nurses
  • Emergency Department Consultants
  • General Practitioners
  • Administrative colleagues in other clinical service areas
  • Main Duties
TheEmergency Department has two reception areas (Main Reception and Majors). Receptionists will be trained to work in both areas.

3.1 Reception

  • Registering and greeting patients on arrival
  • Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital.
  • Deal with queries face to face, on the telephone or via fax
  • Ordering notes for patient admission, for doctor's perusal and soft tissue clinic
  • Scanning of CAS Cards and LAS PRF documentation
  • Ensuring accurate data entry of patient data on all systems
  • Amend patient and GP details as required
  • Clerking — Clinical Decision Unit (CDU) discharge
  • Book appointments for fracture clinic and soft tissue clinic
  • Logging all IT issues and notifying Senior Administration colleagues log number(s)
  • Ensuring that scanned 'red top' referrals and fracture clinic appointments are taken to the appropriate department each day
  • Collecting discharge paperwork from the Urgent Care Centre (UCC), and Emergency Care Departments including the GPs for scanning
  • Keeping workstations neat and tidy at all times
  • Ensuring that the porters collect the confidential waste as well as the bags for coding and health records
  • To gain comprehensive understanding of Medway EPR computer system, providing support to new users and existing staff
  • To deal with enquiries from patients and staff, both internal and external
  • Book and cancel Patient Transport / Interpreters as appropriate and maintain the system of requirements.
3.2 Majors

  • To provide administrative support to all clinical staff on duty
  • To register all ambulance patients attending the department, including checking their demographics and updating this information using the Trust IT system (Medway).
  • To ensure that patient observations are recorded accurately on the system within 15 minutes of all ambulance patients arriving in the department
  • Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital
  • Deal with q
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