Customer Services Executive - London, United Kingdom - Westmill Foods

Westmill Foods
Westmill Foods
Verified Company
London, United Kingdom

6 days ago

Tom O´Connor

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Tom O´Connor

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Description
Overview of role
You will be joining a busy and dynamic department. You will be responsible for the full order life cycle, ensuring we deliver the highest customer experience. This will involve liaising with our Third-Party Logistic partners to ensure delivery issues are managed and communicated.

You will also be working closely with the sales team to actively engage with our customers' requirements and proactively investigate and offer solutions to customer service issues.

Key Accountabilities

Enter Customer Orders into the ERP system in a timely and accurate way, to ensure errors are minimised.

Pull through EDI orders and resolve any order issues
Work with our 3PL haulage providers to ensure service and stock availability is maintained
Log and monitor service issues and customer complaints.
Use of reason codes for tracking the customer service experience.
Ensure all reporting and administrative disciplines are completed on time to a high standard. Occasional data cleaning will be required
Support and provide holiday cover for the UK and EU customer service teams when required

The Right Person

You will have good knowledge and experience within a customer services environment dealing with internal and external customers at all levels.

You need to be able to demonstrate high attention to detail and accuracy of administration work. We require a strong team player who can quickly build effective relationships. Previous customer call handling experience is essential along with order entry and data inputting.


Westmill is committed to promoting a diverse and inclusive working environment - a place where we can all be ourselves and succeed on merit.

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