Senior Analyst - Leeds, United Kingdom - Pontoon
Description
A brand-new opportunity has become available with one of our world leading financial services clients.IF you are an experienced Service Quality Senior Analyst with extensive experience in change management, please see details below
Role:
Senior Analyst
Location:
Leeds (one day per week on-site)
Duration: 6 months
Rate:
£400.00
Status:
Inside IR35
To excel in this role, you'll have a core background of delivering services in an ITIL structured IT environment.
Supporting the Cyber Security Manager, you'll have strong relationship management skills and the ability to prioritise dynamic workload; extensiveoperations experience; a passion for customer service excellence and have measured and improved Service Delivery.
Main skills and experience include:
- Experience in Change Management
- A background working within operations
- Understanding of TRM processes including incident management
- Align to ITIL service management standard methodology and drive implementation of a standardised model
- Monitor & track KPI's\OKR's across Colleague IAM Lab to support and implements service improvements
- Analyse live dashboards to enable speedy identification of issues in live service and enable the recovery of failing services
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