Complaints Resolution Advisor - Salford, United Kingdom - Page Personnel Secretarial & Business Support

Page Personnel Secretarial & Business Support

Verified Company

Salford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An exciting opportunity for a Complaints Resolution Advisor to join a well established award winning Technical provider, based in Salford Quays.

You will be working within the resolutions department, managing and resolving customer queries, working withina fast pace environment.

Client Details
Our client is a leading technical provider, with a great reputation on the market.

They are looking for Complaints Resolution Advisors to join the team, as they are going through a period of growth and are looking to expand the team.

This role offers excellentcareer progression, working in a friendly and supportive team environment, within their state of the art offices based in Salford Quays.

Description

Duties of the Complaints Resolution Advisor will be:

Identify the root cause of issue and look for areas to improve on
Deliver outstanding customer service
Supporting customers with a resolution
Taking ownership

- working effectively & in a timely manner

Understand the customers view points
Working collaboratively with all areas of the business

Profile
The successful Complaints Resolution Advisor will have the below skills:

To understand customer requirements. responding with professionalism and effectively use your organisational skills.
Ability to work to targets & deadlines
Previously worked within customer resolution management
Excellent communication & organisational skills
Ability to negotiate & offer resolution
Resilient

Job Offer
Job offer