Income Assistant - Caerphilly, United Kingdom - United Welsh

United Welsh

Verified Company

Caerphilly, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Profile
Income Assistant

Reporting to Income Team Leader

Broad purpose of the post

We are recruiting someone to join our Income and Money Advice team as an Income Assistant, providing an efficient, high quality and professional service. We are looking for someone with excellent numerical skills and a keen eye for detail, as this role will involve preparing and processing rent and service charge information. This includes managing all rent receipts processing and ensuring data is maintained appropriately and in a timely manner. You will be responsible for clerical and administrative tasks relating to both former and current arrears collection, using various methods of communication and ensuring all resident records are kept up to date. You should be able to demonstrate a commitment to providing outstanding customer service, be an excellent communicator and thrive in a busy and challenging environment.

Key Accountabilities

Prepare and process resident rent and service charge payments accurately and in a timely manner.
To manage all rent receipt processes, ensuring data is maintained appropriately and is relevant and up to date.
Ensure all financial processes are completed daily and/or weekly.
Administration of rent accounts, involving new charges, transfers, write[1]offs and raising refunds.
Fair rent reregistration and review.
Prepare and carry out the annual direct debit upload.
Annual rent and service charge upload to resident accounts.
To undertake all associated administrative tasks, such as running the responsive arrears process and resident contact regarding low level arrears recovery.
Manage the repair recharges process, including investigating resident queries.
Manage the former arrears recovery process.
To work flexibly to support the smooth delivery of rent collection and arrears recovery services to the highest possible standard, ensuring a positive experience for both internal and external residents and partners.
To provide an effective and responsive residentfocused service using various methods of communication, and where possible, resolving queries and providing relevant information to ensure delivery of departmental KPIs and provide the best outcome for the resident.
Continually work to find innovative solutions to improve overall workplace performance and deliver identified improvements to achieve efficiencies.

Personal Requirements

Essential Criteria

Excellent numeracy skills.
Financial background within income processing.
Determination and drive to achieve deadlines and ensure work is of a high standard.
A positive and enthusiastic approach to work and when working with others.
Ability to work as part of a team and work on own initiative.
Ability to make sound judgements and timely decisions.
Ability to provide clear and concise responses to telephone and faceto[1]face enquiries.
Delivering excellent customer service by actioning and responding to written enquiries effectively.

Desirable Criteria

Experience of working for a housing association or within a similar sector.
Accountancy or similar qualifications.
Up to date knowledge of housing legislation.
Knowledge of IBS Housing Management System.

Requirements within the essential criteria of the Personal Requirements will be used for shortlisting purposes. However, all of the criteria will be considered in the process of making an appointment.

Terms and Conditions

Current Salary
Total salary is £27,715.95 per annum.

Pension Plus
While working at United Welsh you are eligible to join our pension scheme. United Welsh partner with the Social Housing Pension Scheme (SHPS) to deliver our pension provision for employees.

The Defined Contribution Scheme (DC) matches employee contributions up to 10%. It is a salary sacrifice scheme, so deductions are taken before tax.

Leave

30 days plus Bank Holidays
Two United Welsh Gifted Days an additional two gifted days, usually to be taken during the office closure over the festive period.

Additional Benefits

30 days annual leave and bank holidays
An additional two gifted days to be taken over the seasonal period.
A company culture that promotes work life balance
Flexible working
Opportunities to be involved in 'Can Do' days, giving back to the communities where we work
A half a day's leave under the 'School Starter Scheme'
Free fruit, fresh filtered water, tea, and coffee within our offices
Cycle to Work Scheme
One year's paid subscription to professional body (one membership per year)
Free eye tests at Specsavers and a contribution towards the cost of prescription glasses
Access to our internal coaching and wellbeing services that are devoted to supporting professional and personal development
Free and confidential access to a 24/7 Employee Assistance Wellbeing Hub
We are a member of the Social Housing Pension Scheme. There is an opportunity for emp