Tenancy Service Advisor - Birmingham, United Kingdom - Midland Heart

Midland Heart

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Role

Are you a Midland Heart colleague seeking a fresh career opportunity? One that will test your resilience and your ability to deliver positive outcomes for challenging and vulnerable customers - all whilst proving vital support to your own team members? If so, we have both permanent and fixed-term (12 months) opportunities to join our team as a Tenancy Services Advisor.

In this key role, you'll provide vital support to the delivery of tenancy management services.

You'll work closely with our Tenancy Services Officers to support the delivery of their caseloads, including co-ordinating their schedules and producing reports.

The role is however, far more than just team support and admin.

You'll also be allocated your own caseload of lower-severity tenancy issues (including but not limited to untidy gardens, fly tipping, un-allowed pets etc.) - working proactively to deliver positive outcomes which safeguard our customers, many of which demonstrate challenging behaviour or are vulnerable.

As part of our 'Smart Working' model, you'll be required to travel to the different geographies that Midland Heart operates within to meet the demands of the service, ensuring you deliver a brilliant service to our customers, as well as spending some of your time working remotely from home.

Previous experience of working closely with vulnerable individuals to deliver positive outcomes for their customers.
Previous experience of addressing challenging customer behaviour.
Previous experience of managing a complex highvolume caseload.

Applications close at midnight on 28th March 202- We're proud to be a Disability Confident Employer.

Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.