Customer Care Assistant/ Administrator - Southampton, United Kingdom - Carsa Limited

Carsa Limited

Verified Company

Southampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Care Assistant

Salary:
From £24,000 depending on experience

Hours:
Full-Time Monday-Friday 8am-5pm

We have a new opportunity to join our busy Head Office as a
Customer Care Assistant due to an expansion of the team
.

What you will be doing:

Allocate and log all customer queries, concerns or complaints in an efficient and professional manner at all times.
Answer phone calls from customers and internal calls.
Acknowledge all complaints within a timely manner.
Document on Carsa Net any issues and updates.
Book in any work required with local garages.
To diarise all complaints so all customers receive an update and response within a timely manner.

What we are looking for:

Previous experience in a similar role preferred
Motor trade knowledge will be an advantage
Experience in a customer service based role
Be able to work under pressure
Be organised and have excellent communication skills
Be comfortable with answering the phone and making calls
Driving licence would be an advantage

Benefits:

Birthday day off
Death in service Insurance
Opportunities for career progression
Onthejob training
Company pension scheme
28 days holiday including bank holidays rising to 30 after 3 years' service and 33 after 5 years continuous service.

About us:

At Carsa, we're not just in the business of selling cars; we're in the business of creating exceptional experiences. As a forward-thinking and customer-centric company, we've positioned our customers and colleagues at the heart of everything we do.

Our ethos revolves around making the car buying journey seamless for our customers while ensuring the delivery of excellent customer service at every touchpoint.

With a proud presence across six retail outlets nationwide, Carsa maintains industry leadership with a commitment to high group standards.

Our state-of-the-art preparation center ensures that each vehicle meets our stringent quality benchmarks, reflecting our dedication to excellence.

As we embark on an exciting phase of growth, Carsa is set to expand its retail arm in the near term, offering a multitude of opportunities for passionate individuals to join our team.

Salary:
From £24,000.00 per year

Benefits: