Customer Care Executive - Stoke Prior, United Kingdom - Four Squared Recruitment

Four Squared Recruitment
Four Squared Recruitment
Verified Company
Stoke Prior, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Title:
Customer Care Executive/Call Handler

Location:
Office-based Bromsgrove (flexible options available after probation)


Salary:
£24-25k depending on experience


We are seeking a dedicated and customer-centric individual to join a fast-growing local team as a Customer Care Executive/Call Handler.

As the first point of contact with our company, you will play a crucial role in representing the business and ensuring exceptional customer experiences.


Primary Responsibilities:


  • Answering incoming telephone calls and directing them within the business to provide customers with the appropriate support.
  • Assisting customers with inquiries and following up on issues as directed by internal teams.
  • Conducting general administrative tasks to support smooth operations.
  • Chasing up internal teams to ensure timely updates are provided to customers.
  • Handling order processing and provisioning tasks.
  • Procuring stock from approved vendors and maintaining relationships with them.
  • Liaising with vendors who provide services to the business.

Requirements:


  • Strong emphasis on customer care and excellent telephone manners.
  • Ability to follow up on customer issues diligently, including calling customers back and engaging internal teams to address concerns.
  • No prior telecom or engineering skills required.
  • Excellent communication skills, both verbal and written.
  • Proactive and detailoriented approach to tasks.
  • Ability to work effectively within a team as well as independently.
  • Flexibility to adapt to changing priorities and multitask effectively.
  • Prior experience in a customer service or administrative role is advantageous but not essential.

Benefits:


  • Full training and mentoring provided.
  • Opportunities for career progression.
  • Competitive salary package.
This is a permanent position with the opportunity for flexible working arrangements after the probation period.

If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, we encourage you to apply.

To apply, please submit your CV or hit apply


Job Types:
Full-time, Permanent


Salary:
£24,000.00-£25,000.00 per year


Benefits:


  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday

Work Location:
In person


Reference ID:
LH1062
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