Patient Call Handler - Corsham, United Kingdom - Pharmaxo

Pharmaxo

Verified Company

Corsham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Patient Call Handler

About us

Pharmaxo Healthcare is a growing clinical homecare provider in an expanding market offering greater convenience to patients whilst delivering efficiencies to the NHS.

The compounded drugs used in its drug services are provided by its sister company, Bath ASU, which also produces over 2,000 aseptically compounded injectable pharmaceutical products each day for hospitals and patients across the UK who are fighting cancer,living with chronic illness or in need of pain relief.

We are looking for someone that is passionate about making a difference to patient lives, dedicated to improving company processes, has a drive to be an expert in what they do, wants to be part of our fantastic company community and is as committed to theircareer training and progression as we are.

Do you have the qualities that we are looking for? If so, you could join our friendly and dynamic team.

The role

We are looking to recruit Patient Call Handlers to support our homecare team, being an essential point of contact with patients or their representatives.

Working hours
Full Time: 37.5 hours per week Monday-Saturday.

Shift pattern:
Earlies: 08:00-16:30, Lates: 11:30-20:00 and Saturdays 08:00-16:30 (every other Saturday)

Duties & responsibilities
Participating in the management of patients receiving homecare including:

Scheduling deliveries to patients via 3rd party subcontracted logistics
Maintaining accurate electronic records of calls to and received from patients within the Pharmaxo Patient Management System
Maintaining documentation including patient registration forms and prescriptions
Performing accuracy checks upon receipt of prescriptions and other referral documentation
Overseeing the active management of prescription requirement from referring centres
Handling patient and customer queries
Scheduling nurse attendances when required to administer medicines in the home
Directing inbound telephone calls from healthcare professionals to the relevant operational department within Pharmaxo
Maintaining patient confidentiality

About you
Pharmaxo believe in developing their staff, which is why it is important to ensure anyone joining the team have the following skills and attributes:

Excellent communication skills
Attention to detail
Maintain and comply with all aspect of Data Protection
Excellent work ethics
Good time management
Computer literate
Able to follow procedure
Selfmotivated

In return we can offer:

29 days holiday (including bank holidays) increasing to 34 days with service
Company bonus scheme upon successful completion of probation
Generous Pension scheme
Life Assurance
Additional noncontractual benefits including free breakfast, fruit and outdoor gym
Free parking