Quality Auditor - Preston, United Kingdom - Davies Group

Davies Group
Davies Group
Verified Company
Preston, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Quality Auditor - Preston


Joining Davies as a Quality Auditor within Niche, means you will conduct file and call audits across teams within the Niche business area (including and not limited to: Travel, Gadget, Contents, Creditor, Pet) to ensure accuracy of process, technical and regulatory procedures in line with the company and client requirements.

The role is based in our Preston office. There will be no requirement to travel to other areas of the business.


Duties & Responsibilities:


  • Audit claim files in line with Company and client requirements (using both our internal system Valid8 and CQ).
  • Audit telephony calls and associated file activity in line with Company and client requirements.
  • Work closely with the Team Leaders to deliver feedback
  • Support with Classroom Training Delivery/Technical Workshops
  • Work closely with Managers and Team Leaders to flag any concerns linked to staff competency and provide recommendations on gap needs and calibration of audit
  • Work closely with Managers and Team Leaders to produce and monitor root cause analysis of audit findings.
  • Work closely with Managers and Team Leaders in client liaison and client calibration

Key Requirements:


  • Required: Minimum 12 months claims handling experience
  • Preferred: Cross class business i.e. Contents/Gadget/Pet/Creditor/Wedding etc
  • Preferred but not essential: Knowledge of both systems Valid8 and CQ
  • IT Literate including good understanding of word and excel
  • Excellent Personal Skills both telephone and face to face
  • Excellent written and verbal communication
  • Ability to work to deadlines whilst prioritizing workload
  • Must be able to multitask
  • Commitment to developing knowledge of areas and new business
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