Automotive Technical Advisor - Oldbury, United Kingdom - The AA

The AA

Verified Company

Oldbury, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company description:

Job Title:
Automotive Technical Advisor

Location:
On-site Oldbury

Grade:
L7L

Salary:
£32,441.72 & Annual Bonus

Hours:
Predominately Monday - Friday, rotating shifts between 07:00 - 20:00. You will also be required to work the occasional weekend.

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone's show on the road. There for our members wherever and whenever they need us, we're always ready for anything. That's why, for over 100 years, we've continued to evolve and adapt.

Today, as the nation's number one motoring organisation, we offer a range of excellent products and services to millions of customers.

As an Automotive Technical Advisor, you'll always go the extra mile for our members. In return, we'll go the extra mile for you, with excellent training, support, and development opportunities.

This is the job:

We have an exciting opportunity for an Automotive Technical Advisor, who will provide expert technical advice and assistance over the phone to AA customers, to enable their vehicle to become mobile or repaired after a breakdown.

Our team is vital for saving our patrol driver's time during long distance recoveries.

Though making outbound calls, you will also assist with interventions and provide our members with the right level of support when they need us most.

What will I be doing?:

Liaising with AA members, repairing workshops and Roadside Patrols to get broken down vehicles repaired quickly and efficiently
Providing technical advice to AA members in live breakdown situations to prevent the unnecessary deployment of Roadside Patrols
Providing professional technical advice to AA members relating to nonbreakdown related situations
Allocating appropriate resources to roadside breakdowns
Processing all calls professionally and efficiently to ensure customer satisfaction
Recording all enquiries on the appropriate database to assist with providing detailed management information

What do I need?:

City & Guilds or NVQ in Vehicle Maintenance & Repair
Motor vehicle service & repair experience
Motor vehicle fault diagnosis experience
Ability to communicate complex technical information clearly and concisely and in a professional manner
Ability to demonstrate a high level of customer care during a breakdown situation
Working knowledge on a variety of manufacturers vehicles would be desirable