In Home Consultant - London, United Kingdom - The Floor Room

The Floor Room

Verified Company

London, United Kingdom

5 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction

Who are we

The Floor Room is a new and exciting offering created to make the process of buying flooring as enjoyable and inspirational as possible.

It is a space to encourage creativity and fun, whilst placing our customers aspirations at the centre of the experience, allowing their creative ideas to become a reality.

We provide a customer experience like no other, creating a truly immersive and exciting way to shop for all your flooring needs.

In joining the floor room family, you will join a well-connected and collaborative team who will be inspired to work hard whilst having fun This will be a progressive and entrepreneurial environment where you feel empowered to be your authentic self.

We create an experience to
ENJOY, a vision to
INSPIRE and a relationship to
TRUST

The Position

We envision the shifts to be within the hours below, and you must be based within the North and South circular of London.

Shifts between 9am8pm Mon-Fri,
Shifts between 9am7pm Saturday,
Shifts between 10am5pm Sunday.

We currently have a number of exciting opportunities for In-Home Consultants (Estimators) to join the floor room family across a number of locations in the UK.

As an In-Home Consultant, you will drive sales and profitability through the delivery of an exceptional end to end customer experience by providing a first-class in-home customer experience.

Key responsibilities:

Be devoted to exceeding customer expectations from a customer service perspective, whether in the customer's home, in store, online or via mobile communications methods.
Ensure that you, the samples and the liveried Floor Room van are impeccably presented and are replicating the instore experience in the customer's home.
Using samples, you will advise on design, colour, suitability, durability and accessories.
Adapt your approach to offer a bespoke service ensuring all customers feel comfortable and inspired
Establish an understanding of the customer's project, taste and preferences.
Use your expertise and influence to demonstrate and explain options inline with the customer's needs and design preferences.
Keep your customer and colleagues updated proactively.
Achieve individual success in terms of sales and service by converting sales leads from stores, upselling and crossselling to maximise sales opportunities.
Maintain a detailed knowledge of all products and services as well as our competitors know what sets us apart from our competitors.
As the expert in your field, adopt a continuous development approach to feedback, learning and keeping up to date, including the latest design trends and technical details.

The Person

Previous experience of delivering a high standard of customer service
Experience of working in customer's homes helping them to buy products and services that are aligned to their needs is desirable
Previous customer service experience in a similar role, with a strong emphasis/focus on providing an excellent customer experience ideally in design led retail environment would be advantageous
A full UK driving licence

Benefits

Why work for us? This is an exciting opportunity to play a crucial part in contributing to the ongoing success and continued growth of
the floor room brand.

You will join a brand that feels like a strong family unit and work in a fast-paced retail environment where you feel inspired to be your best and where you enjoy what you do