Assessment Officer - Fleetwood, United Kingdom - NHS Business Services Authority

NHS Business Services Authority
NHS Business Services Authority
Verified Company
Fleetwood, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
A professional and courteous manner, resolving queries promptly and efficiently, ensuring complete customer satisfaction. Ensure customer records are updated accordingly and accurately on the relevant systems.

Manage own workload and operate all services in line with service level agreements, internal agreements/policies, technical instructions/procedures and within agreed time scale.

Adhere to the General Data Protection Regulation (GDPR) and work in accordance with quality standards.

Ensure all personal copies of manuals are always up to date. Adhere to health and safety procedures and has knowledge of equality and diversity issues. Deal with queries from both internal and external customers.
When required, may be requested to train, coach, and mentor new staff in the duties of the role. When required, may be requested to train, coach, and mentor new staff in the duties of the role.


Assisting with the day to day flow of call referrals and ensuring a good customer service is given in a timely manner within the service level agreement.

Supporting colleagues with referred casework if required. Use initiative to perform duties in a responsible manner. Undertake such other duties as may be required commensurate with pay and experience.

Ability to treat people with respect under all circumstances, upholding and demonstrating the values and behaviours of the NHSBSA.

In addition to the above accountabilities, as post holder you are expected to:

Undertake additional duties and responsibilities in line with the overall purpose of your role and as agreed by your line manager.

Demonstrate NHSBSA values and core capabilities in all aspects of your work. Foster an environment where your own and colleagues safety and well-being is promoted.


Ensure compliance with equality legislation and display active commitment to the need to ensure equality of opportunity and the benefits of diversity.

When in contact with colleagues, customers, contractors, and visitors, ensure they are treated with dignity and respect.


Responsible to:
Team Manager
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