Outpatient Administrator Centralised Pre-op - Nottingham, United Kingdom - Nottingham University Hospitals NHS Trust
Description
Band 3Main area
- Preoperative Assessment Unit
Grade
- Band 3
Contract
- Fixed term: 12 months (For maternity cover)
Hours
- Full time hours per week (Four days a week to work between 86)
Job ref
Site
- Queens Medical Centre
Town
- Nottingham
Salary
- £22,816 - £24,336 per annum
Salary period
- Yearly
Closing
- 09/07/2023 23:59
You will provide high quality admin and clerical support in the form of booking pre-operative and anaesthetic appointments using electronic booking systems.
You will use your ability to exercise judgement and initiative when dealing with urgent enquiries and knowing when to escalate.
You will liaise closely with our service users and link with our many departments involved in providing timely appointments for patients.
In addition to the brief list above you must familiarise yourself with the full job description and person specification attached to this advert prior to applying.
Using Medway PAS arrange appointments
Reduce and cancel clinics
Arrange transport
Ensure RTT data is accurate at all times
Deal appropriately with enquiries
Manage the demand and capacity within the standard operating practice
Highlight any capacity issues that arise
Ensure all referrals are booked in a timely manner meeting the department KPIs
Print appointment letters as necessary
Contact patients by telephone to ensure patients are aware of their appointments
Keep personal data updated and be able to advise patients
Notify Outpatient Co-ordinator of any patients who fail to attend their appointment
Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all times
Be able to competently use Medway PAS and other information technology systems
Keep training up to date
Maintain tidy, safe working environment
Present a professional, polite and courteous attitude at all times
Undertake any other duties, which may reasonably be required
Working for our organisation
Working for your organisation
With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population.
We play a leading role in research, education and innovation.Come and join our wonderful team at NUH.
We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve.
With endless personal development opportunities available, at NUH we will endeavour to turn your job into a careerDetailed job description and main responsibilities
Please refer to the job description and person specification attached to the advert for the full details.
This will be a cross-site role.
Person specification
Training And Qualifications
Essential criteria
- To be educated to 'O' level, GCSE or equivalent standard
- EDCL or equivalent including English at Grade C
- NVQ Level 3 or equivalent
Essential criteria
- Previous experience in an office environment
- Knowledge of hospital IT systems, e.g. Medway PAS,
- Understanding of the importance of confidentiality
- Knowledge of hospital IT systems, e.g. Medway PAS,
- Knowledge of outpatient work
- Customer Service focused role
Essential criteria
- Excellent communication skills with the ability to Communicate with staff and the public at all levels
- Ability to work as part of a team and quickly adapt to Changing situations
- Able to be empathetic and build rapport with patients
Essential criteria
- Able to use judgement to make decisions in order to solve problems/enquiries
- Ability to deal logically with quite complex issues, and deal with these in a professional manner
- Works in line with organisational goals and objectives
- Works with standard procedures and in line with TrustPolicies
Essential criteria
- Ability to prioritise workload and use own initiative
- Demonstrates enthusiasm and a conscientious approach to work, advocating this to others
- Able to use systems to condense clinic lists
Essential criteria
- Be able to stand/walk for prolonged periods
- Frequent use of VDU equipment
Essential criteria
- Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
- Remains calm and cooperative under pressure or in difficult and uncertain situations
- Gives consistent and stable performance under pressure
- Ability to work across all sites
Come and join our wonderful team at NUH. We
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