Administrator - Stockton-on-Tees, United Kingdom - Imperial Professionals

Imperial Professionals

Verified Company

Stockton-on-Tees, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Admin

Imperial Professionals are delighted to announce that we are working in partnership with a global engineering business who are recruiting for an Admin on a Fixed Term basis.

Salary:
Up to £22,500 per annum

Contract Type: 1 Year Fixed term

Location:
Stockton-on-Tees

Hours:
Full Time

Job Purpose

The purpose of this role is to ensure all customer service enquiries are resolved and orders are completed in a timely manner to ensure customer installations are enabled effectively leading to excellence in customer service.

Responsibilities:

Ensure all orders and drawings are processed within agreed time deadlines, with quotations and general enquiries responded to in a timely and professional manner.
Manage the order process from placement to invoicing, resolving queries at each step of the process.
Manage the order book for the regions including advising customers of any delays to the process.
Liaising with factories and suppliers ensuring customer service excellence.
Support Finance to ensure customer payment / terms are adhered to.
Manage the archive and invoice of orders.
Coordinate shipments to customers in a timely and costeffective manner.
Liaise with the Aftersales Team to resolve aftersales issues to produce remakes as required.
Liaise with other departments to create an atmosphere centred on delivering customer service excellence for the Company's business partners.
Manage time and workload effectively to ensure the highest standards of service.
Show awareness of departmental KPIs and how you contribute to these.
Manage personal objectives to achieve in line with department and business objectives.
Continually monitor current processes and make suggestions for improvement.
Fully participate in team meetings.
Carry out any other reasonable duties requested by the Sales & Service Office Supervisor.
To actively live and instil our company values: customer centric, appreciation, integrity, reliability, respect, responsibility.
To follow health, safety and environmental guidelines and procedures in respect of personal and department activities.

Essentials:

Demonstrable experience of sales order processing
Demonstrable experience of handling telephone calls preferably within a service organisation or help desk role where departmental results are achieved by teamwork
Customer Service qualification or similar experience
Excellent written and verbal communication and interpersonal skills

Job Types:
Full-time, Fixed term contract

Contract length: 12 months

Salary:
Up to £22,500.00 per year

Schedule: