Senior Customer Experience Officer - Felsted, United Kingdom - 360 Resourcing Solutions

360 Resourcing Solutions
360 Resourcing Solutions
Verified Company
Felsted, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Senior Customer Experience Officer

Hours per week: 37.5hrs per week (Flexible approach to working hours required)


Type of Contract:
Permanent


Salary:
£23,854 per annum


Location:
Felsted, Essex (Hybrid)

(own transport is required due to the remote location)


Our clienthas an exciting opportunity available for you to join their growing team as a
Senior Customer Experience Officer.You will be working on a Full Time, permanent basis and in return, we are offering a competitive salary of
£23,854 per annum, plus excellent benefits.


Our client is the country's leading lottery for hospices and has raised over £47 million for the cause to date External recognition of their expertise includes being a finalist in the 2020 and 2017 Institute of Fundraising Awards ('Most Committed Companyto the Sector' Category) and winner of The Lotteries Council's 'Lottery Operator of the Year' Award 2018.

This is an incredible opportunity to be part of an innovative and dedicated team within a market-leading, growing and successful organisation


They offer fantastic benefits in return for becoming a Senior Customer Experience Officer:

  • 25 days annual leave + Bank Holidays on appointment (rising with length of service)
  • Paid Birthday leave
  • Flexitime
  • Health cash plan
  • Bluecrest Health Assessments
  • Competitive pension

About the role:


You will also be responsible for providing additional support to the Team Manager with staff rotas to ensure workload is covered adequately as well as providing additional support within the team.


Through ensuring that our members always feel valued, respected and receive a professional and consistent approach to their needs - as a Senior Customer Experience Officer you will aid overall strategic development by having a positive impact on member retentionand ultimately the amount of money generated for hospice care.


What our client is looking for in the ideal Senior Customer Experience Officer:

  • Team leader experience is desirable but not essential.
  • Someone who can effectively support and lead the Customer Experience Team.
  • Recent and demonstrable experience in undertaking B2C telephone calls is an essential requirement.
  • Outstanding communication skills and the ability to come across in a confident, professional and friendly manner.
  • Solid experience of working with a CRM database and proficient in updating individual member records.
  • Outstanding negotiation skills with the ability to successfully resolve issues and address complaints.
  • Someone who is cooltempered and able to handle rejection.
  • Written skills to a high level.
  • Effective team player.
  • Ability to learn about products and services and explain them confidently.
  • Solid IT skills.
  • Ability to prioritise and achieve set goals.
If you wish to be considered for this role please click
'Apply'
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