Customer Service Planner - Lincoln, United Kingdom - Anglian Water Services Ltd

Anglian Water Services Ltd

Verified Company

Lincoln, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

£21,833 with a formal pay progression structure

Permanent - 37 hours

Based in Lincoln

Personal private healthcare

Virtual GP service for you and your household

Are you passionate about all things Customer Service?

We are looking for positive & confident individuals that have experience of providing great service to others.

We've advertised the role as Customer Service Planner (it's really called In-Day Scheduler), because we want to attract people that want to provide a great service to both internal and external customers.

"But I don't have any experience in scheduling"

What does the role involve?

You would assist in the delivery of a business-critical service to ensure that both planned and reactive work is scheduled to meet business performance targets and systems are updated with work activities.

Take ownership of todays and tomorrows work schedules, to ensure that all work is completed within the agreed timescale

Prioritise and deploy reactive work according to priority matrix to field resources via telephone, complying with health and safety guidelines.

Ensuring resource has the availability to complete the work and remove any work that cannot be completed as a result

Escalating to relevant teams where high priority work cannot be deployed

Contacting both internal and external customers, to keep them informed and realign expectation

What does it take to be an In Day Scheduler?

To be successful in this role we are looking for the following top skills:
Well organised with excellent administration skills.

Teamwork and willingness to help others

Good communication skills at all levels with both internal & external customers

Ability to work within a team whilst owning your own workload

Prioritisation and decision-making skills

The drive and ambition to work for Anglian Water and provide World Class customer service

What hours will I work?

Shifts will vary between 6.30am and 9.30pm, involving a week of early shifts and a week of late shifts. Weekend work will be required, with one weekend per month.

Why Anglian Water?

Anglian Water are an award-winning organisation with almost 5,000 employees and over 6 million customers.

We're proud to have been voted as the best place to work in the UK and to be winners of the prestigious Utility of the Year award.

We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential.

As a valued employee, you'll be entitled to:
Personal private healthcare

Virtual or telephone GP service for your household

Life and personal accident cover

23 days annual leave - rising with length of service and the ability to buy more

Competitive pension scheme - Anglian Water double-matches your contributions up to 6%

Bonus scheme

Flexible benefits to support your wellbeing and lifestyle.

Inclusion Community

Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better service we can provide for them.

Start date:

Closing date:

If you require this advert in a more accessible format, or you have any questions, please don't hesitate to get in touch with our team at