Customer Service Administrator - Wallingford, United Kingdom - Bolt Staffing Solutions
Description
Our client is a well established independent provider of premium coffee, drinks and snack solutions. They are seeking a Customer Service Administrator to join their expanding service team in Wallingford.
The client is focused on premium office coffee solutions, and they offer a range of innovative and premium machines to professional businesses across the area.
You will be a core part of the team, responsible for the accurate logging and processing of service calls plus other general admin duties.
You will ideally have worked within a customer support position previously, have an excellent eye for detail and a confidence in dealing with external clients and contractors by telephone.
Responsibilities
- The core role the support of the Service desk team will include:
- To take ownership of logging, processing and closing a customer service calls
- Identifying chargeable calls and raising sales invoices.
- Posting purchase invoices
- Resolve customer queries
- Worksheet filing
- Working with external contractors to ensure that customer service calls are picked and attended to in line with company required by date
- Ensuring customer satisfaction at all stages in the service process
- Action operators and engineers attendance to a service requests
Benefits
- Basic salary £26k
- Mon-Fri schedule with no weekends or Bank holidays
- Optional Gym membership
- Optional Yearly Signing Bonus
- Optional Private Healthcare
- Full company training
- Lots of opportunities to develop within the fast growing business
- 4 Company events every year
Job Types:
Full-time, Permanent
Salary:
£26,000.00 per year
Benefits:
- Company events
- Company pension
- Gym membership
- Onsite parking
- Private medical insurance
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Work Location:
One location
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