Account Director - Glasgow, United Kingdom - Atalian Servest

Atalian Servest

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Reference:
/WH/18-11/730/13

Job Title:
Account Director - Soft FM

Location:
Glasgow / Edinburgh - _Applicants must have the right to work in the UK_

Salary:
Competitive

Contract:
Permanent

Hours per week:
Monday to Friday - 08:00 - 16: hours per week

Business Overview

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

Our corporate departments support our operational divisions and ensure we can provide an exceptional level of service to our clients.

With various career paths available, our office-based teams are essential to our award-winning service delivery.

Role Overview

We are currently recruiting for a Account Director - Soft FM to join our passionate and driven team based in Glasgow / Edinburgh.

**Benefits

Informal hybrid / flexible working arrangements
25 days holiday + bank holidays
Free fruit in our offices
Subsidised vending machines
Access to 'Wagestream' a financial wellbeing tool
After 2 years working with us, you'll get your birthday off work
Wide range of retail discounts
Regular social and charity events held in our offices
Get involved in charity events in the local community

**Wellbeing

Discounted gym membership
Eye test £25 voucher and up to £100 towards glasses
Join our Cycle to Work scheme via salary sacrifice
Access to "CHROMA", our internal colleagueled diversity and inclusion community join a committee or take part in our D&I initiatives and events
Access to internal Mental Health First Aiders

**Career development and recognition

Immediate access to "Opportunity" our internal Learning and Development platform
Required professional membership fees paid for
Opportunity to win monthly Atalian Servest Superstar Awards
Long service awards

Key Responsibilities:

Provide leadership, inspiration, and control of the business unit.
Full budgetary responsibility and associated cost base for all Soft FM, encompassing Cleaning, Waste, Catering and Waste Services to over 400 sites across Scotland, employing over 600 people and supplier partners.
Lead by example in culture of safety, opportunity, inclusiveness, and diversity.
Ensure that the operational aspects of region are delivered in accordance with the SLA by an agreed program of qualitative checks and control measures to rectify identified deviations where appropriate.
Develop maximum profitable growth of the business through understanding client needs, maximizing the services delivered and championing excellent customer service.
Ensure compliance with all statutory, Health Safety and Environment, security and relevant company and client policies generating a true health and safety culture.
Ensure that a Continuous Improvement Process is an integral part of service delivery, adding value to both the business and our client.
Assist in the establishment of systems of monitoring through QA/KPI reporting and control, designed to ensure appropriate control over all critical service points, to maximize customer satisfaction, and minimize customer complaints and other adverse feedback.
Ensure that records are held and updated as required.
Manage the people resources effectively and efficiently to deliver the required services.
Analysis of budgetary information to assist in annual budgetary and monthly forecasting processes.
Authorize payroll issues concerning staff within the portfolio of buildings under post holder's responsibility (i.e. overtime, absence etc.).
Set objectives for direct reports via continuous conversations and review frequently. Ensure same approach and mechanisms for all staff within area of responsibility.
Ensure all new starters receive induction training in line with Company and Client policies and procedures.
Champion of SME engagement, circular economy, and experience in local community support initiatives.
Commercially astute, delivering contracts within combination of framework contracts such as NEC
Maximise the potential of Atalian Servest, leverage relationships and implement solutions which drive productivity and service enhancements.
Ensure that the contract team are provided with the necessary levels of support from the wider Atalian Servest team.
Ensure the business operates in compliance with Atalian Servest business processes, procedures, and policies.

About You:

Experience in working in a similar role for a Soft FM Services service provider.
Extensive experience at Senior Management level running Soft FM services and/or facilities management contracts.
Excellent commercial and financial acumen.
Excellent presentation skills and ability to communicate effectively to diverse stakeholder base.
Demonstrable track record of successfully working with public sector clients.
Balanced strategical think and who will 'roll their sleeves up' as a leader.
A decisive individual with the ability to work well under pressure.
Strong management skills and ability to form collaborative working relationships and communicate with a large and varied delivery team.
Selfmotivated and enthusiastic, with good time management and leadership skills.
A creative thinker with a Can Do and Deliver attitude.

How to apply
If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)