Lettings Coordinator - London, United Kingdom - Savills

Savills
Savills
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Role Overview
This position will be based in both our Ealing and Chiswick offices.


Our Lettings Coordinators are key members of our front office teams and ensure that our Landlords and Tenants get the very best customer service from start to finish.

This is fantastic chance for you to get an unparalleled insight into our business and industry, with plenty of ongoing training and learning opportunities to keep you up to date on changing legislation and process.


We are looking for an enthusiastic individual who pays attention to detail and who can work effectively on their own and within a team.

We want those with a can-do approach and someone who isn't afraid to get involved in lots of different projects.


Team Overview


Both the Chiswick and Ealing Lettings teams consist of a Head of Department and a Lettings Negotiator of which you will be working closely with as well as being supported by a network of over 40 Lettings Coordinators nationally.

Here, you'll find a dedicated team of brilliant minds who are passionate about what they do.

We believe that diversity and different perspectives fuel creativity and innovation, which is why we embrace and celebrate individuals from all backgrounds, cultures, and experiences.

Everyone's unique talents are valued and contribute to our collective success.


Key Responsibilities
Our processes are crucial to ensuring the very highest standards of customer service. As one of our Lettings Coordinators, you will be responsible for several key areas;

  • Compliance_
  • Sending out paperwork to landlords and ensuring the property is compliant before marketing
  • Creating and updating property details on our system
  • Staying up to date with the latest industry legislation and Anti Money Laundering procedures
  • Keeping in contact with our centralised deal progression and Property Management teams to ensure we have all documents in place before a move in
  • Marketing_
  • Preparing Market Appraisal packs and send out letters from your Head of Lettings
  • Booking in "Pitch" appointments with landlord and Head of Lettings to see the property
  • Booking photography, floorplans and EPCs through our preferred suppliers and upload these on to the system and website
  • Creating office marketing materials window cards to show off our best in class properties and eye catching brochures for our negotiators to take out on viewings
  • Use our external systems to send out 'let in your road' success flyers and create adverts for Instagram and Facebook
  • Arranging for reevaluation by Head of Lettings of any relet properties and preparing the necessary documents for remarketing
  • Correspondence_
  • Handling all incoming phone calls with the highest level of professionalism
  • Providing feedback to landlords, tenants and applicants following viewings
  • Applicant and client care in line with company procedures
  • Organise and carry out viewings when negotiator unavailable
  • General_
  • Preparing for office audits (internal and external)
  • Liaising with Relocation Agents by sending the details of new properties
  • Working closely with the Sales Coordinator to ensure smooth running of the office including stationary ordering, H&S responsibilities and rotas.
  • Managing incoming invoices and arranging for payment
  • Management of recording staff holiday, sickness and processing of timesheets
  • Adhere to the companies' ISO, Money Laundering, Health & Safety policies
  • Assisting with ad hoc tasks away from the office. e.g. collecting keys, allowing access to properties to contractors and generally being an extra pair of hands for anything that is needed.

Skills, Knowledge and Experience
You will receive comprehensive training on your role, but ideally we are looking for someone with:

  • Minimum 1 years prior experience within an administrative role
  • Excellent IT skills, including Microsoft Office etc
  • Ability to multitask
  • Excellent written and communication skills
  • Strong customer focus, high accuracy and good attention.
  • Excellent organisational and prioritisation skills
  • Ability to work effectively in a fast paced environment individually and as part of a team
  • Excellent telephone manner
  • Confident in dealing with clients and customers face to face and over the phone
  • Enthusiasm to do a good job
  • Ideally previous experience in a busy lettings, agency or sales admin environment
  • Preferably be ARLA qualified

Assessment applicants can expect during selection

  • Screening call
  • 3 stage interview
  • Competency test
  • Accuracy skills test

Find out more about Savills offer**- Recruitment agencies_

  • Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhere
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