Quality and Performance Officer - Reading, United Kingdom - Counter Terrorism Policing South East (CTPSE)

Counter Terrorism Policing South East (CTPSE)

Verified Company

Reading, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Department:
Forensic Investigation Unit

Location:
Near M4 Junction 12 (Potential agile working)

Salary:
£34,545.00 per annum

We are looking for a full time (working hours can be negotiated) Quality and Performance Officer to be part of the busy Quality Team, which is led by the Quality and Performance Manager.

The whole team is fully integrated across all forensic accreditations within Thames Valley Police but this particular role will primarily focus on CTPSE Forensics.

The role holder will support the Quality and Performance Supervisor in the implementation of Quality Standards across all forensic services within Thames Valley Police, South East Region Organised Crime Unit (SEROCU), and in particular Counter Terrorism Policing South East (CTPSE), and in line with national Forensic Regulation will seek improvements to service delivery where possible.

In addition, when directed, the role holder will maintain, audit, and review procedures within accredited Units to ensure compliance with the accreditation Standards, acting on and resolving any non-conformances.

This post requires occasional travel to Kidlington and across the Thames Valley Police force area.

Responsibilities

Support the implementation of Forensic Quality Standards (for example ISO17020, ISO17025 and) across Thames Valley Police and external partners, in line with national Forensic Regulation, seeking improvements to service delivery where possible.
Responsible for carrying out and leading internal audits, raising and investigating findings to find appropriate and compliant solutions or mitigations.
Responsible for carrying out quality failure investigations in order to identify the severity, impact, root cause and corrective/preventive action, carrying out dip sampling, reviews and audits, reporting findings to Unit technical management and to the Quality and Performance Supervisor.
As directed, review and maintain overarching Quality Management System procedures to ensure compliance with accreditation Standards, acting on and resolving any nonconformances.
Support the Quality and Performance Supervisor in ensuring that the Forensic policies and procedures reflect current working practices and meet all regulatory and legislative requirements.
Utilise measures (data extraction/interpretation) to understand the performance of the Forensic Investigation Unit Quality Systems, to work with the Quality and Performance Supervisor to identify learning and improvement opportunities.
Prepare and deliver training inputs in all matters relating to Quality Standards.
Deputise for the Quality and Performance Supervisor in any activities during their absence or as scheduling commitments requires, e.g., meetings, assessment and projects, to ensure continued provision of high quality, effective and efficient services.

Further comments

Working to tightly defined deadlines including the Forensic Science Regulators Statement of Requirements, FIU Service Improvement Group requirements, and preparation and response to UKAS visits.
The role has the freedom to act independently within the tactical areas of responsibility, ensuring the Quality and Performance Supervisor is fully briefed in order to ensure the overall strategic position is maintained.
Liaise directly with FIU Staff and other stakeholders on all matters relating to the planning, implementation and maintenance of accreditation and performance within the allocated areas of responsibility. The role will need to influence both their peers and staff in higher grades in order that compliance is gained and maintained.
To act as deputy for Quality and Performance Supervisor to cover periods of annual leave and other abstractions.

Required knowledge/skills
Essential

Good standard of secondary education including English, Science and Maths to GCSE level or equivalent. Excellent verbal and written English and good numeracy skills.
Demonstrable experience of working within an ISO accredited environment, for example ISO17025, ISO17020.
To have undertaken Auditor training provided by an IRCA/CQI/UKAS approved training provider, or willingness to gain whilst in role.
Proven experience in the preparation and delivery of training.
Ability to provide effective customer service and communicate at all levels with internal and external partners.
Proven ability to work effectively alone and as part of a team.
Must have the capability to travel to different locations across the force and occasionally outside the force area. For this reason, a full UK driving licence is considered essential.

Desirable

Proven experience of carrying out Internal Audits.
Good understanding of all forensic/crime scene matters with recent and relevant experience working in a related field.

Job Types:
Full-time, Permanent

Salary:
£34,545.00 per year

Benefits: