Banking Associate - Newcastle Upon Tyne, United Kingdom - Virgin Money

Virgin Money

Verified Company

Newcastle Upon Tyne, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Business Unit:
Customer Service

Salary range:
£20,000 - £21,600 per annum DOE

Location:
Remote - work from anywhere within the UK

Contract Type:
Permanent & 6 Month Fixed termavailable

Your life more Virgin starts here

We've made huge progress on our transformation into a digital bank - from launching new digital propositions for customers to giving our colleagues more flexibility and Virgin oomph.

Together, we're creating something unique in UK banking.

And we're acceleratingour digital drive to position ourselves as the number one digital bank, so it's a massively exciting time to be joining us.

Here's what it means for YOU:

38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)?
Up to five extra paid wellbeing days per year?
A 35hour working week
20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
Market leading Pension & Private Medical Insurance
Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness
Ability to work anywhere in the UK? (where the role allows)

And you get these Red Hot Rewards from day one
Our Banking Associates work in a fast paced, exciting environment where no two days are the same.

There's a buzz in the department and it's the sound of us delightfully surprising our customers We provide a fantastic all-round experience for new and existingcustomers, helping them with arrange of queries.

The great news is you don't have to come fully trained; we'll give you loads of support and a great training package to get you started.

We don't work from scripts (no robot's here) it's just you and your marvellous personality, along with loads of supportivecolleagues of course

This role in a nutshell...

Day to day you'll be taking calls and speaking to a variety of customers who are getting in touch for a little bit of help.

The role brings a fair share of challenges - every call, and every customer is different, so you'll need to tailor your approach andadapt your communication style to each one.

You'll need to be insatiably curious, finding solutions is a big part of the role and we need someone to be able to work hard and find the self-motivation to overcome challenges that come their way.

You'll also needto be a quick learner as our aim to be a truly digitalised bank will soon become a reality.

To be brilliant you must have

Brilliant customer service skills and a strong desire to deliver heartfelt service
The interpersonal and communication skills to speak to all different types of customers
Strong attention to detail along with the ability to follow processes accurately
To have an openminded learning style along with the ability to flex your approach when the need arises

It's a bonus if you have a good understanding of digital banking and how this will transform customer experience (you don't need to be a computer whizz, but basic knowledge will help)

Inclusion at Virgin Money
**Now the legal bit
**Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we will need to you to confirm you have the Right to Work in the UK.

If we offer you a job and you accept, there are some checks we need to complete before you can start with us.

This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.