Customer Service Executive - Leeds, United Kingdom - BonBon Languages

BonBon Languages

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Support Executive - Technical Product,
Leeds

£23,000- £25 000 per annum starting salary plus benefits

Monday - Friday 8am - 4pm or 9am - 5pm shifts. 3 days office, 2 at home

Due to company location - must drive and have your own car
Are you looking for a beautiful work environment, and to be challenged and mentally stimulated by a role in customer success, dealing with a highly interesting, technology product?

If so, we have just the job.

The company have a peaceful and lovely office, and one of the quietest and calmest, customer service environments that we have ever seen.

This is NOT a high-volume call centre environment.

This is the provision of customer care for a niche, technology product, and centres around high-end more complex support cases for large business customers.

Why this role and company are great

This is a very kind company, with a wonderful culture. The manager, with whom we have a good relationship, describes the team as welcoming, intelligent, friendly, and collaborative.
Visually stunning work environment in addition to a wonderful culture
Amazing product training and longterm career plan
Plenty of support from colleague 'buddies' and management whenever needed
Extensive company benefits
Strong progression routes to higher roles, with salary increases, within the company

More about the day to day role

These queries can be both simple and more complex. Simple issues can be password resets or ordering new products
More complex issues could be when the product isn't working properly. You'll talk the customer through ways to troubleshoot issues in these cases.
You will follow company guideline and manuals, which detail fixes for every problem
Escalating more complex technical issues to the inhouse technical support team

The background of the successful person

Warm, friendly way of dealing with customers
If you have any helpdesk or 1st line IT support experience, that would be ideal
If not, you should ideally have some experience multitasking and working on different systems with more complex customer support queries
If you have a second European language, that would be fantastic but not essential
Able to work with processes, and able to follow manuals and systems which document fixes
Inquisitive nature on how things work, and how things can be put back together
If you love solving problems and have a practical mindset you would feel very at home here
A love of being challenged and mentally stimulated
A love for technology and a desire to work with a technology product, within a fast moving and everchanging technology organisation