Head of Customer Service - West London, United Kingdom - Blayze Group

Blayze Group

Verified Company

West London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Key Responsibilities:

To be a key leader within the business, whilst coaching and developing the customer service team and manage them to ensure both the quality and service level targets are met, looking to improve both efficiency and customer experience
To oversee and determine key strategic direction and objectives of the team and to implement necessary changes for the improvement of operating and organisational efficiency of the team.
To ensure the team are trained effectively and clear on their role whilst prioritising the team's needs in order to ensure appropriate allocation of resources and resource planning
Providing reports and strategic recommendations to senior management and relevant stakeholders.

This is a fantastic opportunity to work with one of the Industry Leaders in Residential Development and be an integral part of the business and vision moving forward with an extremely competitive salary and benefits package.

On offer: