Fm Team Leader - Bristol, United Kingdom - North Bristol NHS Trust

North Bristol NHS Trust

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The post holder will provide effective, efficient and professional support to the Facilities Management (FM) Team and the clinical Teams under their direct responsibility.

This will include the day to day management of Patient Support Team (PST) staff in order to provide a high quality and professional cleaning and patient and product movement services in line with Trust operational requirements.

The post holder will be based primarily in Wards and Departments and be responsible for the effective resourcing of the Patient Support Teams both at horizontal, vertical levels and retained estate with direct support from the Duty FM Managers.

The role requires that the post holder will need to work effectively in close collaboration with Clinical Staff, the FM Helpdesk and Duty Facilities Managers in order to deliver and sustain exceptional patient support related standards.

Knowledge

Excellent knowledge of NHS National Standards of Cleanliness and local Trust Cleaning schedules, SLA's and policies
Excellent understanding of clinical operations in their designated areas
Good knowledge and understanding of trust and departmental policy and procedures

Training

Educated to HND Level ( or equivalent experience)
ILM Level 2 & 3 ( or equivalent experience)
Health & Safety Awareness Course
Commitment to own personal development which is considered essential to effectively undertake the role

Experience

Significant NHS experience or in a similarly large and diverse organisation within an FM structure gained over a minimum of 1 year
Experience of managing diverse groups of people and services.

Skills:

Excellent people skills including the ability to motivate, lead and support others
Good written and verbal communication skills
Good numeracy & literacy skills
Be able to work on own initiative with a logical approach to time management and prioritising planned and reactive workloads
Ability to fully and effectively utilise and encourage others in the use of all equipment including modern technologies to ensure a prompt and professional services at all times
Effective communicator as required to liaise regularly with: trust employees at all levels, patients, visitors and other service users
Competent in the use of MS Word, Excel and Outlook and able to quickly adapt following training on other bespoke systems as necessary

Working conditions:

To be able to be flexible over hours of work
Working in close proximity to ill patients and distressed relatives
To be able to work at ward or department level through effective use of mobile technologies

Mental Effort:

Able to work under pressure and meet deadlines
Busy environment with frequent interruptions
Ability to make logical and quick decisions to ensure service delivery and standards are maintained
Ability to understand the escalation processes and utilise them as and when appropriate
Ability to train others in the safe use of equipment and technologies
On occasion the need to deal with irate 'customers' in relation to provision of service, this can be over the telephone or in person

Physical:

Working mobile at ward / department level with mínimal time spent in an office type environment
The role involves walking and standing for large periods of the day
The role requires daily use of DSE equipment
The occasional need to undertake some physical demanding tasks i.e. move cages of approx. 300kg in weight and all other FM associated equipment
Responsible for the day to day control, monitoring, and supervision of all cleaning tasks and schedules within designated areas in alignment to Service Level Agreements and NHS Cleaning Regulations.
Deliver effective management to PST Team Members in order to support FM Duty Managers to deliver an efficient and cost effective service in line with local operational budgets and Service Level Agreements.
Contribute in the preparation and supervision of shift rotas in accordance with budget and SLA's through discussion with Duty Facilities Managers and the central administration team
To receive reactive tasks via mobile communication tools during your shift and to liaise with all available FM / PST resources in order to deliver completion in line with agreed KPI's and SLA's
Ensure full FM service coverage in relation to staffing numbers and quality of work at horizontal level and escalate any concerns to Duty Manager
Liaise with other Team Leaders to cover any gaps in service as appropriate
Delegate and prioritise tasks to PST Team members on a daily basis
Carry out staff induction and adhoc training processes and complete within the required timescales, including completing a review meeting with the staff to confirm their successful completion
Meet daily with Duty Manager to communicate operational activities and requirements
Communicate any exceptional issues to Duty Manager in a timely manner e.g. lack of resource to carry out