Guest Experience Expert Telephone Operator Park Lane - London, United Kingdom - Marriott International, Inc

Marriott International, Inc

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Number

Job Category Rooms & Guest Services Operations

Location London Marriott Hotel Park Lane, 140 Park Lane, London, London, United Kingdom VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management
***Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.

Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).

Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.

_ LONDON MARRIOTT HOTEL PARK LANE - WHERE BOUTIQUE SERVICE BEGINS ON PARK LANE_
Experience unmatched sophistication in Mayfair at London Marriott Hotel Park Lane.

Perfectly placed in the city centre, our 5-star hotel welcomes you with bespoke luxury amenities and close proximity to some of London's most famous attractions.

Intuitively designed accommodation is infused with boutique-inspired touches and offers plush bedding, marble bathrooms and 24-hour room service. Some rooms showcase breath-taking views of Hyde Park.

Settle in for a meal, Afternoon Tea or evening cocktails at Lanes of London, or maintain your health at The Club at Park Lane, our fitness centre featuring an indoor pool, steam rooms, massage services and a modern gym.

Our light-filled venues, superior planning and world-class catering services make us a superb choice for hosting impressive business meetings, social events and more.

When it's time to explore London, you'll find the best of the city lies just beyond our hotel doors - from Hyde Park and Oxford Street to Marble Arch.

We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide.

Begin your career journey with Marriott. Your 5-star experience awaits.

We are now recruiting for an experienced
Guest Experience Expert (Telephone Agent) to join our five-star, luxurious boutique hotel.

Have fun working alongside a fantastic team and enjoy a world where career progression opportunities and world class training is available to you.

We enjoy crafting bespoke experiences for you.

WHY WORK WITH US ?
A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.

Competitive Salary + 28 days holiday including bank holidays increasing to a maximum of 31 days
12.5% Service charge upon completion of probation
50% discount on Food & Beverage when dining in the hotel
Length of service rewards and invitations to afternoon teas
Monthly/yearly recognition schemes
Worldclass career opportunities within Marriott hotels tailored to your specific needs
Heavily discounted room rates for you & friends and family why not, we are after all the largest hotel company in the world
Professional learning and development opportunities because a rewarding career is so much more fulfilling
Complimentary meals on duty
Complimentary dry cleaning we do like to make an impression
Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations
Pension scheme to help you save for the future
Life assurance x 1 salary
Competitive car lease schemes
Cycle to work scheme your wellbeing is important of course
Access to major high street discounts so you can treat your friends and family
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable