Business Support Assistant - Preston, United Kingdom - ENWL

ENWL

Verified Company

Preston, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you have business support experience, and are you seeking a new job in Preston? Electricity North West is looking for a full-time Business Support Assistant, and the role comes with a salary of £31,203 p/a and excellent benefits.

As a Business Support Assistant, you will ensure all admin functions related to connections are completed following current Electricity North West licence conditions, policies and standards.

A key focus of your role is ensuring that all customers receive an excellent experience when dealing with ENW by taking a proactive approach to customer service.

The role will be online, answering inbound customer calls.

To give you an idea of how this flexible role would look and feel, here are some of the things you could expect to do:

Monitoring of shared mailboxes
Responding to customer queries within allocated times and various data entry
Frontline customer phone line support
Complying with processes and GSoP requirements
An NVQ Customer Service level 3 qualification or equivalent
Experience working in a customer service environment
An understanding of, or be prepared to learn, Connections Guaranteed Standards of Performance
A working knowledge of SAP
Driving licence

You'll receive an excellent salary of £31,203 p/a and a benefits package for your knowledge, expertise and flexibility.

We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:

An annual bonus scheme
Twentyfive days annual leave increasing with length of service
Private healthcare
An employee rewards portal offering discounts on several wellknown brands
A marketleading contributory pension scheme
Employee assistance programme and opportunity for professional development through our L&D function.

We're champions of the North West, and we're proud that our electricity network connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between.

A key part of the UK's journey to net zero carbon is the revolution of our electricity industry, and as the region's network operator, it's our responsibility to lead the way, help the North West to decarbonise and pave the way for the growth of renewable energy.

Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by Electricity North West.

Due to the of this role, the following pre-employment checks will be required; references from previous employers, Disclosure and Barring Service (DBS) and a Drug & Alcohol test.

**We reserve the right to close this vacancy early.